Technical Support Engineer (L2) (offline)

Requirements
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. VNC)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Passion for sports, sportsbetting or experience with sportsbetting
Responsibilities:

Taking ownership of technical issues, and working with our Product and Development group to resolve more advanced issues when necessary.
Resolving escalated customer complaints without the need for team lead intervention.
Documenting troubleshooting and problem resolution steps.
Participation in providing training to customers as required.
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Desirable:

BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

About Vista

Vista is the design and marketing partner to millions of small businesses around the world. As a global, remote-first company, Vista has a growing footprint with team members working in more than 25 countries.

For over 20 years we’ve been inspired by small businesses and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is a Cimpress company (Nasdaq: CMPR).

In the UA market we are happy to presentation 2 our products Depositphotos and VistaCreate.

Depositphotos is a stock content marketplace with over 250 million royalty-free image, video, and music files. We are a commercial platform that brings authors of high-quality licensed content together with appreciative buyers, and helps professionals around the world realize their best projects.

VistaCreate (ex-Crello) is a graphic design platform where anyone can quickly create engaging projects for any industry or occasion — design skills optional. VistaCreate blends a powerful online design editor with an ever-growing library of over 50 million assets for creative expression. The platform is available for web, iOS and Android.

Join our talent community

Company website:
https://careers.vista.com/

DOU company page:
https://jobs.dou.ua/companies/crello/