UX Researcher (offline)

Raketa is looking for proactive and positive person, self-starter with strong problem solving abilities and passion for design. Because we are constantly growing both as the team and as the business, entrepreneurial mentality is key for success in this role. We need our team members to be able quickly adapt to ever changing work priorities and environment and being able to wear “many hats” to get the job done. Our ideal candidate doesn't afraid to take a stand against difficult challenges. We are also looking for life-learner with desire for constant growth and improvement of own skills.

We believe that there’s no such thing as status quo in design, so we need our team members to be constantly willing to question every decision and perform only evidence-based design. You will work in cross-functional team on applications (iOS, Android, Web) for our clients, couriers and partners. Together we will work on new ideas to solve business and user problems.

It's cool if you read books like Eric Ries "The Lean Startup", Rob Fitzpatrick “The Mom Test”, Steve Krug "Don't make me think", Donald A. Norman "The Design of Everyday Things", Simon Sinek "Start with Why”, John Maeda "The Laws of Simplicity" and so on.

Soft Skills
Self-Starter
Entrepreneurial mindset
Constant learner
Desire to help other team members
Empathy to users
Active problems solving
Critical thinking (question everything)
Team player with positive attitude

Key Responsibilities
Define research needs
Determine research methods
Create UX research plans
Facilitate UX research sessions
Collect and process research data
Present research data to product team
Goal prioritization and planning
Incorporate UX learnings into design decisions
Implement new designs
Refine and improve existing user experience
Communicate with stakeholders and create problem statements
Participate in design workshops to generate solutions
Create wireframes and prototypes
Test new ideas
Conduct an ongoing user research and feedback collection
Collaborate with developers and product owners to ensure flawless implementation

Tech Skills
Must have:
Hypotheses creation and validation using different methods:
Research plan creation according to product goals
UX Research (generating and validating)
Lean validation
Customer Journey Map
Interviews preparation and facilitation
Surveys
Usability tests
A/B tests
Working with analytics
Other research methods and techniques
UX skills:
Wireframing, Prototyping, User Flows
Human-centered design, Interaction Design
Nice to have:
Understanding of coding principles
Understanding of iOS and Android design guidelines

Software stack
Miro, Lucidchart or similar
Google G-Suite
InVision prototyping
SurveyMonkey, Typeform or similar
Smartlook, UXCam or similar
Bonus points for:
Sketch

About Rocket

About the company
In short, we want our customers to eat every time, as in a restaurant: at home, in the office, on a picnic — anywhere we can deliver orders. Or so that they don't have to stand in line at the supermarket checkout or carry heavy bags — our couriers have pumped biceps and stress resistance, so they will take on this task as well.

Raketa is for fun, openness and technologies: we create effective and innovative solutions that literally make life easier. And we do it with a smile, because we love the process itself, not just rejoice in the results.

Regarding the results:
for already two years Raketa operates regular flights in 25 cities of Ukraine;
a team of 200+ cosmically people;
our partners are more than 3000 cafes, restaurants, bars and shops;
and we don’t plan to stop: in 2021 we are going to fly outside Ukraine. Not to space yet, but close to it.

How did it all start? It started with an honest desire to create a great delivery service, which would be #1 in Ukraine. In March 2018 in Dnipro city we had only three couriers and delivered 83 orders from 5 restaurants. Over the next 12 months we have delivered 9,000 orders. Now — we won’t even count, because this number is growing literally every day.

Dialogue and total happiness of clients are very important for us. Our couriers do not just bring orders; they bring atmosphere and mood. And if something went wrong — we are in touch here and now, without templates, with a sincere desire to help. So everything works like a mechanism, like a rocket. For this we are loved by customers, couriers and by partners too.

We want our clients to have more time for pleasant things in their lives, rather than for endless cooking, washing dishes or building emotional endurance in queues routine. It doesn't have to be that way. Enjoy life just by having dinner with family and friends, exercising, reading, or maybe just carefree watching how fast flowers grow in its pots. Why not? Life is here and now.

Company website:
https://raketaapp.com/