We are growing and looking for a Customer Support Representative (English)

Skills and Qualifications:

- English level Upper-Intermediate + (both speaking and written)
- Experience in the Client support area will be a plus
- Basic technical background (strong experience in using apps)
- Proactive approach, empathetic individuals, problem-solving skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively

Responsibilities:

- Providing Customer Support for the website users
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (chat/emails)
- Acknowledging and resolving customer complaints.
- Knowing client's product inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.

We Offer:

- Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
- Competitive compensation linked to UAH/USD rate;
- Medical and Life insurance after the trial period;
- English classes with a native speaker;
- Schedule 8:00 - 02:00 Kyiv Time( shifts -9:00-18:00; 12:00- 21:00; 15:00-00:00)
- Corporate training and parties.

About helpware.io

We are doers, tinkerers, and thinkers. We take on your projects and ideas - and turn them into process and operations reality to allow you to focus on scale.

We become an extension of your team. Get the extra hands, the ideas and process capabilities in order to truly scale, while focusing on your core competencies.

Company website:
https://www.helpware.io

DOU company page:
https://jobs.dou.ua/companies/helpware/

This job is no longer active.
Смотреть актуальные вакансии Customer / technical support Kyiv→.

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