IT Support Specialist (offline)

Responsibilities:
- Identify, research, and resolve Level 2 technical issues
- Maintain core services (Confluence, Jira, G-Suites, Freshdesk) for updates, uptime, etc.
- Maintain core AWS cloud servers (Linux) i.e updates, ensuring network
operability, monitoring solution.
- Proactively monitor the infrastructure for possible issues and take
necessary action to prevent and/or mitigate an outage.
- Work directly with technology vendors when necessary in order to ensure
all hardware and software systems are running properly.
- Available to open (or close) user accounts, configure hardware and
software.
- Making sure anti-virus are up to dates and portable device storage are
encrypted.
- On-site work:
Laptop setup and maintenance;
Door card maintenance and issuing;
Employee security training.
- Actively contribute to ongoing process improvements.
- Assist in software and SaaS licence management duties in order to ensure
compliance and cost controls.

Must-Have skills:
- Available for bespoke support requests at arbitrary times
- Windows, Mac and Linux maintenance experience
- Fundamental understanding of TCP/IP and Wireless technologies
- Familiarity with enterprise security best practices

Nice-to-Have skills:
- Familiar with compliance environments and regulatory requirements
- Culture Fit:
Experience with self-management and small teams: We work closely
together across programs and everyone carries a lot of responsibility.
Comfort with collaborative decision making: We are a community oriented,
with a flat organizational structure.
Good communication practices: Good listening skills allow us to hear
others' inputs and integrate them.

About TalkRemit

TalkRemit is an international financial services provider regulated by the UK Financial Conduct Authority and specialising in cross-border remittance. Our online money transfer platform and mobile remittance app help the global diaspora community to support their loved ones abroad, without excessive fees or fuss.

Our vision is to bring people closer with seamless financial solutions that meet the needs of our increasingly interconnected world.

We’ve made global money transfers quick, simple and affordable for all. Wherever you are and wherever your family lives, we want to break down barriers and help you manage your finances with ease.

Company website:
https://talkremit.com/