Customer Support Engineer for Ciklum Digital (offline)

Responsibilities
Working in shifts, each shift is 6-9 hours.
Gain and maintain full knowledge of the company's' products and flows.
Proactively monitoring, sampling and testing events on the Production environment.
Providing first tier support to any issue raised and found.
Responsibility for customer support cases coming from both emails and phone calls.

Requirements
Excellent communication skills in English​​ – Must
Technical understanding and experience with Windows and Office – Must
Experience in technical support Tier 1 or 2 – Advantage
Proficient in Microsoft Office – Must
Experience in video – Advantage
Experience in Online streaming (CDN) – Advantage
Experience in dynamic, fast paced, hi-tech environment – Advantage

Personal skills
Strong technical and problem-solving skills​
Proactive, hard worker and fast learner
Strong communication skills and excellent team worker
Service-oriented approach
Practical thinking
Methodological
Process monitoring and Control
Organization and order, tying up loose ends
Passion about sports will be an advantage

What's in it for you
Variety of knowledge sharing and training opportunities
Unique working environment where you communicate and work directly with client
Career and professional growth
Possibility to work in a big and successful company
Long-term employment with 20 working-days paid vacation and other social benefits
Working in centrally located office with warm atmosphere which creates really good working conditions

About Ciklum International

Ciklum (www.ciklum.com) is a leading global product engineering and digital services company, serving Fortune 500 and fast-growing organisations.

Headquartered in the UK, Ciklum has 4,000+ software developers, designers, product managers and data scientists around the world building tailored digital solutions that leverage emerging technologies. Ciklum specialises in enabling digital transformation for some of the largest household names in the digital economy.

The Company empowers its clients and people to exceed their potential and pursue the extraordinary.

Join one of the top 10 employers in Ukraine, according to Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Company website:
https://www.ciklum.com/

DOU company page:
https://jobs.dou.ua/companies/ciklum/