Responsibilities: Strong user support Sophisticated Data Export Constant communication between distributed support engineers, system developers and business users Release & Deployment management: Deploy and coordinate releases, patches/fixes/configuration changes Finding and fixing problems in the application Interaction with development team Changing configuration of JIRA Access permissions control Experience in training for users Contribution to incidents knowledge base
Measuring the quality of end-user support. Improving the quality of end-user support.
Mandatory Skills: UNIX (Debian or Ubuntu) - advanced user - installing - network services configuration - system configuration / volumes management etc - monitoring
Strong SQL - Experience in databases and queries, especially in MySQL - database administration basics (MySQL preferred)
Experience in user support (please send detailed description for each level) L1, L2, is must L3 is a plus
TomCat/Apache/JVM administration, 0,5+years
Soft Skills: - Analytical mind - Organizational experience - Good communications
About Luxoft
Luxoft is a high-end application outsourcing provider of choice and a trusted technology advisor to Global 2000 and medium-sized growth companies that apply compelling technologies to obtain leadership positions in their respective markets. Luxoft today finds the Best talents, proposes career growth & employment benefits. Our teams are involved in high complicity & innovative projects for the Top leaders companies around the Globe.