Customer Success Representative (offline)

Required Skills and Traits:
• Advanced level of English
• Previous customer service experience
• Must have a GO GETTER attitude and work well under pressure
• Previous sales experience is a plus
• Previous SAAS experience (working for SAAS product)
• Ability to listen and identify complex problems
• Previous logistics experience is a HUGE plus

Responsibilities:
• Must learn extensive SAAS product and its functions
• Daily conversations with users
• Organize and collect feedback and hold proactive communication
• Create FAQ, and How-To's organized by user type
• Create training webinar outline
• Proactively communicate about new releases and how each user is effective
• Hold training webinars

What do we offer:
• Comfortable office in the city center (well-equipped with gym, playroom and all the good stuff)
• Working schedule: 12:00-21:00
• Friendly team
• Teaching and mentoring
• No bureaucracy and micro-management
• Stable financing

About IVIA

U.S-based product software development company with an R&D office in Odessa working on the innovative solution for the logistics market.
One of our main customers are the international freight forwarding companies — Omni Logistics and Millhouse Logistics.
Our advantages:
• active innovative product for a popular business domain;
• friendly team;
• no bureaucracy and micromanagement;
• modern technical stack;
• stable financing;

Company website:
https://ivia.com/

DOU company page:
https://jobs.dou.ua/companies/zelh-inc/