Technical Support Engineer (English speaking) (offline)

We offer:

Of course, an interesting, responsible, and challenging job
Cozy office in Kyiv city center near Pecherska station
Medical insurance
A friendly team of experienced engineers
EMEA (CET) or US (EST) working hours on the choice
24 paid vacation weekdays per year
Remote work opportunity

Job responsibilities:

Providing L1-L3 technical support to users and partners via email, web conferencing, and the phone
Analyzing, clarifying, and resolving customer queries
Investigating technical issues, troubleshooting and diagnosing root causes
Researching, deploying, and configuring different environments with specific software and hardware parts
Composing knowledge base articles and technical documentation
Collaborating with other teams

Required:

Fluent English (both spoken and written) and the ability to communicate effectively in English via both phone and e-mail
Understanding and basic knowledge of storage, networking, and virtualization technologies
Experience with administrating/maintaining Windows or Linux based environments
Confident communication skills - work with globally distributed customers
Strong analytical and problem-solving skills, proactive and innovative thinking (masters degree in googling)

Preferred:

Experience in providing support to customers on their live production systems
Experience in working with storage and backup infrastructures
Experience with virtualization platforms such as VMware, Hyper-V

This is an exciting and challenging role with extraordinary growth opportunities!

If you are interested - APPLY NOW!

About Object First

Object First is an international group of companies specializing in providing an innovative and immutable backup solution tailored for Veeam backup and replication using object-based storage

Company website:
https://objectfirst.com/