At the moment we're hiring a team of customer care specialists to work with our US client.
Requirements:
Upper Intermediate spoken and writing English;
At least 1 years of customer care or similar experience;
Experience with customer relations systems;
Ability to resolve challenging situations and focus on the client's needs;
Stress-resilience and ability to handle difficult clients;
Great attention to the detail;
What you will do:
Taking care of customers, contacting them via phone, chat and email;
Ensuring the best quality of service;
Working with data entry systems and CRMs;
Closely collaborating with the US customer care department;
Working evening shifts (from 15:00 to 24:00 Ukrainian time - taxi expenses will be compensated).
What we offer:
Flexible working hours with compensated overtime;
Creative and lively team of IT specialists, adequate management and zero unnecessary bureaucracy;
Stable pay in USD and a performance-based yearly bonus;
Official employment, help with managing your taxes and accounting;
Paid vacation and sick leave;
Career and professional growth opportunities;
Office in the center of Kharkiv;
We're always stocked up on snacks and coffee, free lunches on Fridays;
Frequent team building events, birthday celebrations
A full-time job and a long-term contract;
About us:
We've started 4 years ago as a small firm providing SEO and SMM services to the US- and UK-based clients. Eventually we grew into an IT outsourcing company fully equipped to offer web development, data science, digital marketing and great customer service for clients from all over the globe.
We have 2 development and support offices here in Kharkiv with about 90 people in total.
We're always excited to welcome new professionals in and strive to grow together as a team.
About Sigma Software
Sigma Software is a place where Nordic Traditions meet Ukrainian Spirit to create Superior Software. We combine the best practices and approaches from Swedish and Ukrainian cultures. Taking high demand for quality, minimal hierarchy, freedom of decision-making, and attention to every opinion from Swedes, as a Ukrainian company we demonstrate flexibility and dedication to every project and every customer.
We are IT consulting and software product company with development offices in Ukraine, Sweden, the USA, Canada, Poland, and Australia. We deliver smartest solutions to our customers in the areas of government, telecommunications, advertising, automotive, gaming, and others. Being a part of Sigma Group, one of the largest Nordic IT corporations, we are a global player with more than 5000 employees in 12 countries and over 1500 in Ukraine.
We work with startups, software houses, and enterprises providing the products and services that suit our clients the most. Company`s R&D centers are mastering the trending technologies and directions: Infotainment, AR/VR, Blockchain, Machine Learning, Data Science, Artificial Intelligence, and others.
Company website:
https://career.sigma.software/
DOU company page:
https://jobs.dou.ua/companies/sigma-software/