Customer Support (offline)

Location: Dnipro, Ukraine
The focus is on being a trusted, comforting, problem- solver for people going through a tough time. A customer care agent tackles product questions in a timely manner by being attentive while verifying the customer's situation, needs and wishes; determines the root causes of the customer’s problem; selects and suggests the best solution to solve the problem; follows up reliably and punctually when necessary.

Responsibilities:
• Communicating via email and chat with potential customers in response to product and service inquiries. Customer satisfaction is a key company metric.
• Consistently meeting or exceeding performance metrics as defined by the company while contributing to overall team goals. We are growing quickly and you will be an important contributor to that growth.
• Responding to customer expectations of quality by answering customer emails and chat messages in a timely manner and by meeting your commitments for follow up when promised. Our brand is the most trusted in the business and customer care agents are our brand ambassadors.
• Contributing to team projects to improve our processes and results as a group. We are all about getting better and customer care can contribute new ideas and energy to that process.
• Performing other administrative duties as directed. We are about getting it done and pulling together as a team.

Working Hours:
Flexible. Weekend shifts are also available.

What We Offer:
• Intensive paid training program.
• A work environment designed to be rewarding and fun. • Remote work with flexible hours
• Generous compensation

About

KeyUA was founded in 2008 to help forward-looking entrepreneurs and execs build software solutions that achieve business goals and don’t take years to develop.

Our development offices are located in the center of the Dnepr city. There are three well-designed and comfortable open-space offices with a great view on the city.

Company website:
www.keyua.org