Support Engineer (ServiceDesk, Unix+Jira) (offline)

Responsibilities:
Strong user support
Sophisticated Data Export
Constant communication between distributed support engineers, system developers and business users
Release & Deployment management: Deploy and coordinate releases, patches/fixes/configuration changes
Finding and fixing problems in the application
Interaction with development team
Changing configuration of JIRA
Access permissions control
Experience in training for users
Contribution to incidents knowledge base

Measuring the quality of end-user support.
Improving the quality of end-user support.
Mandatory Skills:
UNIX (Debian or Ubuntu) - advanced user
- installing
- network services configuration
- system configuration / volumes management etc
- monitoring

Strong SQL
- Experience in databases and queries, especially in MySQL
- database administration basics (MySQL preferred)

Experience in user support
(please send detailed description for each level)
L1, L2, is must
L3 is a plus

TomCat/Apache/JVM administration, 0,5+years


Soft Skills:
- Analytical mind
- Organizational experience
- Good communications
Nice-to-Have Skills:
JIRA Administration and configuration
Any programming skill
Languages:
English: A2 Elementary

About Luxoft

Luxoft (NYSE:LXFT) is a global consulting partner that offers end-to-end digital solutions to solve clients’ complex business challenges.

We are a new class of digital service provider that combines consulting, strategy, and engineering at scale. We use this to drive business change by applying engineering excellence, deep domain expertise, and our senior software engineering talent to improve your client’s customer experience, boost your operational efficiency, and strengthen your competitive advantage.

We have expertise in automotive, financial services, healthcare, life sciences, telecommunications, and other industries. As a highly committed partner, we take customer challenges as our own. Our dedication stems from a passion for technology and a bespoke attention to your needs.

With over two decades of consistent, timely delivery and management of complex projects, we now serve over 280 active clients. With our headquarters in Zug, Switzerland and 42 global locations, we operate in 21 countries across five continents, providing you with robust global delivery platform. With about 12,700 employees, we have the best technology talent to support your business needs.

Company website:
http://www.luxoft.com