Technical Support Specialist / Support Engineer (offline)

Who are we?

We are #TeamSBTech, an award-winning leading provider of sports betting solutions, and you know us. We have been in this market for 4 years growing, building amazing technology and family.

And as of April 2020, we combined with DraftKings (Nasdaq: DKNG) - a digital sports entertainment and gaming company known for its industry-leading daily fantasy sports and mobile sports betting platforms.

DraftKings Inc. is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

During work activities, you will be providing support and consultation to a multitude of internal stakeholders which includes the analysis of the reported issues with API, knowledge transfer and participating in new versions rollout. You will be one of the main communication points for the QA and developers from other units as well as for some external customers.

You will be also involved to version regression testing and feature testing in a case of free time.

Responsibilities:

Providing support for other units and external customers;
Reproducing and investigation of reported issues;
Collaborating with the development teams on complex issues — with proper tracking and reporting;
Forwarding requests to the relevant teams when needed;
Participate in new versions rollout;

Requirements
Analytical mindset, logical thinking, and common sense are the first things we are looking for
Basic knowledge about software development, software testing techniques and software development life cycle;
Basic understanding of Agile methodology and Scrum;

· Intermediate level of English
· Good interpersonal and communication skills;
· Ability to work as part of a team;
· Creativity, initiative and curiosity;
· The drive to be knowledgeable of current technologies;

The following skills could be a plus:

· Earlier experience working as technical support, QA or QC engineer;
· Technical degree is a plus;

About PandaDoc

PandaDoc empowers more than 50,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Company website:
https://www.pandadoc.com

DOU company page:
https://jobs.dou.ua/companies/pandadoc/