Junior Support Engineer (offline)

Responsibilities
- Monitor critical business systems from 9am to 5pm (7 days a week but no more than 8h/day and 40h/week)
- Facilitate work on incidents
- Respond to support requests from internal users
- When everything works as expected, learn technology or work on self-driven initiatives =)

Skills Required
- Good English to communicate directly with customers, great communication;
- Positive mindset, high level of responsibility;
- Technical education;
- Understanding of large scale system architecture, automation, integration, and processes;

Highly desirable:
- Experience with Linux/Unix systems administration (monitoring, troubleshooting, performance tuning, preventative maintenance, and capacity planning);
- Experience with configuration management, source control, and containerization tools;
- Experience with Cloud-based infrastructure and automation;
- Experience with at least one scripting language (e.g. Bash, Python, Ruby, Go)
- Experience with site/infrastructure monitoring systems (like AWS Cloudwatch, Datadog);
- Understanding of Networking (TCP/IP, routing, network topologies, and hardware, SDN, etc);

Project Description
Nordstrom.com is one of the largest retail e-commerce companies in North America. Nordstrom Operations Center (NOC) is ensuring that all services run smoothly and dev teams get the support they need to operate

About Zoolatech

Zoolatech is a boutique service provider, specializing in high-end software development. We are based in Silicon Valley with a Development Center in Kyiv, Ukraine. Although ZoolaTech is a relatively young player on the Eastern European market, we have deep roots and years of experience of working within Ukrainian and American high tech industries. The size of our clientele varies from Fortune 500 to inspiring startups. We are not an outsourcer in a traditional sense, rather we specialize in helping our Clients scale by extending their teams to Eastern Europe.

Over the years, we have learned that in our industry people are the most important asset, and so we treat our employees as such. We set our working environment in a way that allows individuals thrive and grow professionally, as well as personally. As much as we are dedicated to providing the best possible services to our Clients, we are just as dedicated to helping our Employees reach their professional dreams and ambitions.

Company website:
https://zoolatech.com/