Support Specialist (offline)

Project Description:

There are about 13000 employees in Luxoft spread over different locations in Switzerland, UK, Germany, Russia, Ukraine, Poland, Romania, Great Britain, USA, etc.
All of the Luxoft employees are our users. We perform user support (advising, permission control, help with settings configuration) and technical maintenance. We use ServiceDesk system to handle user tickets for support.

The vacancy is for support levels 2 and 3.

Responsibilities:

• Organizing tasks across multiple teams within department;
• Support of corporate application users, deep understanding of application functionality and related business processes;
• Configuring and automation company's business processes workflow in the system;
• Support of data integration processes with other corporate systems.
• Other related activities

Mandatory Skills:

Organizational and managerial skills
SQL
Analytical mind
Excel - basic level
Written English
Good communication skills

Nice-to-Have Skills:

HTML, XML
MSSQL, TSQL
Background in programming and web development (C#, ASP.NET or Java)

About Luxoft

Luxoft is a high-end application outsourcing provider of choice and a trusted technology advisor to Global 2000 and medium-sized growth companies that apply compelling technologies to obtain leadership positions in their respective markets.
Luxoft today finds the Best talents, proposes career growth & employment benefits. Our teams are involved in high complicity & innovative projects for the Top leaders companies around the Globe.

Company website:
https://career.luxoft.com/locations/ukraine/

DOU company page:
https://jobs.dou.ua/companies/luxoft/