Operations Agent (morning shifts, 6.00 am - 2.00 pm) (offline) $300

About the company:

Zoral produced the world's first, fully automated, STP consumer credit platforms. We carried out a survey of banking/finance companies in the process of moving to digital products. We operate one of the largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.
Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.
We are looking for a talented, goal-oriented, punctual, diligent, committed and decent person to join us.

Responsibilities:
Manage large amounts of incoming requests and documents
Provide accurate, valid and complete information for AI system by using the right methods/tools
Become a product expert and provide documentation updates to our knowledge base
Contribute and share ideas to decrease the workload and improve the quality & speed of teamwork
Working schedule - in the first part of the day (6.00 am - 2.00 pm), all in all 13-14 days a month, with 8-hours a day

Requirements
Professional:
Intermediate/Upper-Intermediate written and spoken English
High typing speed
Basic understanding of reporting, escalation and follow up procedures
Strong communication & interpersonal skills
Ability to multi-task, prioritize, and manage time effectively

Personal:
Attentive to details
Stress resistance
Tech-savvy
Ability to work independently
Enjoy working in a fast-paced environment

Will be a plus:
Customer service skills and experience (especially 24x7 or night shifts)
Experience with CRM systems (Zendesk, JIRA etc.)

About EPAM Systems (Spain, Malaga)

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

EPAM is committed to providing our global team of 60,000+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Company website:
https://epam.com

DOU company page:
https://jobs.dou.ua/companies/epam-systems/