Support Engineer for QA team (offline)

QA Support Engineer in Spark team is a liaison between customers sharing their experience and expectations about the product and the developers who are open to feedback and are continuously working on bringing the improvements and innovation into the app. Being a part of the QA team, the Support Engineer provides in-depth research of the customer issues and reports requests to Development teams in order to improve the overall quality of Readdle products.

Responsibilities:
- Provide excellent customer service through support tickets processing
- Investigate complaints about the product from user feedback
- Report issues to developers on JIRA, also suggest technical workarounds for the end-user if such are available
- Contribute to team efforts to maintain and influence the quality of Readdle products
- As a part of the QA team interact with Customer Support and Development teams to follow, improve product quality and to push fixes faster
- Help, teach and explain complex cases to the Customer Support team

Requirements:
- Advanced English Eager to learn new technologies and products
- Eager to learn new technologies and products
- Excellent problem-solving and analytical skills
- Understanding of networking fundamentals (IMAP/SMTP)
- iOS and macOS power user
- Committed to providing work of the best quality
- Responsible and efficient
- Experience with other email clients (Gmail, Outlook, Apple Mail)
- Understanding of user thinking (ability to extract crucial part of user complains)
- The persistent interest in software is a plus
- Experience in creating bug reports is a plus
- Geeks are welcome ;)

Please submit a cover letter explaining:
- Why would you like to work in a support engineer role?
- Why do you want to work at Readdle and not somewhere else?
- Was there any situation when you encountered a problem with some software and came up with a practical workaround?

You’ll be leading the way. We’re betting you’re driven to build great things and get awesome results. Join this amazing journey with Readdle.

About Readdle

We believe that technology is changing the way we live, work, and get things done. In 2007, in Odesa, Ukraine, we created our first app for the reading experience with iPhone. This is how the word "Readdle" appeared 💡

Then Readdle aimed to redefine personal productivity and shape the “future of work” by creating outstanding apps and services such as Scanner Pro, PDF Expert, Spark, Calendars, and Documents. Mentioned in TechCrunch, Mashable, The New York Times, 9to5mac, and many more, these products were downloaded over 160 million times worldwide. In many cases, we defined mobile software categories, such as document scanning, email, document management, and calendaring.

In 2014 we established Fluix, a simple, lightweight productivity solution offering enterprise-grade security and other benefits to business processes. Today Fluix is trusted by the world’s leading companies to optimize productivity and ROI in the construction, energy, facilities management, and transportation industries including Siemens Gamesa, МBMW, Zurich Insurance, Alaska Airlines, Ludwig Freytag, Centuri, and hundreds of others.

We won numerous awards, got to the top positions on the App Store charts, however, what is the most important, are loved by tens of millions of people all around the world.

Company website:
https://readdle.com/

DOU company page:
https://jobs.dou.ua/companies/readdle-inc/