Vice President of Delivery and Implementation (offline)

As a VP of Service Delivery you will oversee planning and execution of operations activities; and you will serve as a key member of the company international executive team.
Your biggest challenge will be to improve operational efficiency, quality, and compliance in support of the organization’s financial, strategic, and tactical business objectives.
Determine operations strategies by conducting needs assessments, performance reviews, capacity planning, cost/benefit analyses, defining the client’s requirements, and establishing KPIs and quality standards together with project managers.
Measure the effectiveness and efficiency of operational processes both internally and externally and find ways to improve them.
Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational activities.
Oversee daily operations and make adjustments as necessary.
Develop and implement growth strategies.
Ensure financial and operations KPI targets are met
Provide mentoring to all employees, including managers to provide professional growth.
Motivate staff to meet or surpass organizational goals.
Report to fellow senior managers on operation activities towards business goals.

Requirements:
Higher education (Master’s degree in Management or IT would be a plus)
International Experience as a Director or Manager of Service Delivery at a SaaS product company or working with a SaaS product company through an outsourced company
Outstanding communication and people management skills
Strong analytical and problem-solving skills
Client interaction expertise
Excellent organizational and leadership abilities
Highly motivated with a passion for driving operational business change
Strong Project Management background
Experience in working with International clients
Great English, C1-C2

About brightfin

Our business:

Being a unique telecom and cloud management solution built natively on ServiceNow platform, MobiChord is the fastest growing telecom and cloud management company with multiple verticals customers all over the world.
We are changing the world of old-school telecom completely and hold a leading position in the niche.
MobiChord software helps large companies (B2B, enterprise-scale) manage everything related to telecommunications and cloud services, as well as reduce labor costs by 69%, make processes 86% quicker, and reduce operational costs up to 32%.
We automate all major business processes, from ordering a new phone to requesting virtual machine from Amazon through integration with major telecom and cloud providers
We analyze data, automatically suggest savings, and process requests via automation.
Above all, is our passion for providing amazing consumer focused user experience


Our technologies:

Our core product is built in ServiceNow and AWS.By being built on top of ServiceNow we have a unique advantage of having the data and automation where these companies need to have it. ServiceNow also contains cutting edge features that you would expect of enterprise software (database designer and ORM, UI frameworks on AngularJs, workflows, full-stack JavaScript, machine learning, integration APIs and much more). By natively integrating into existing ServiceNow applications, can focus on creating great products and not on reinventing the wheel!
On top of that, we have our own cloud services for API integrations, mass data processing, analytics, etc.


Social package:

Health Insurance
Paid sick days/vacations
English courses
Educational events
Team buildings

Company website:
https://mobichord.com/

DOU company page:
https://jobs.dou.ua/companies/mobichord/vacancies/