Technical Support Engineer (offline)

Key Responsibilities:
- Support team member, focusing on the following activities:
- Analyze, track and resolve customer’s technical issues in a professional, timely manner
- Interact with TAM and other support team members to investigate and resolve issues
- Assist field personnel (SE’s, Sales) with technical issues reported on pilots and deployments
- Help to maintain the company’s customer-facing support facilities
- Contribute to the company’s support Knowledge Base
- Remote work with customers over phone, Webex and (occasionally) on-site

Job Requirements:
- 2+ years of experience in networking or security systems
- Experience with Support of Security products
- Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point
- Knowledge with vulnerability scanner systems
- Hands on System Administration skills and experience with Linux
- Excellent communication skills, both verbal and written, ability to work independently and with a group, as well as the ability to work in a fast-paced environment

Nice to have:
- CISSP highly desirable
- Other security/network certifications desirable (Such as GIAC, etc.)
Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
- Knowledge with Linux OS

About GeeksForLess

Our company has come a long way from the small projects implementation to the level of established trust relationships with the world's IT Leaders. We are proud of our highly professional teams of developers located in in Mykolaiv, Lviv, Kyiv(Ukraine), Krakow (Poland) and Clark Freeport Zone, Angeles City, Philippines.

Company website:
http://geeksforless.com

DOU company page:
https://jobs.dou.ua/companies/geeksforless/