The Software Maintenance Engineer will work on our Support Engineering Group team and provide world-class support for Mirantis' Docker Enterprise Edition. Docker EE is composed of the following technologies: Docker Engine, Docker Trusted Registry, Universal Control Plane, and Docker Swarm.
Mirantis helps enterprises move to the cloud on their terms, delivering a true cloud experience on any infrastructure, powered by Kubernetes. The company uses a unique as-a-service model empowering developers to build, share and run their applications anywhere – from public to hybrid cloud and to the edge. Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Reliance Jio, STC, Vodafone, and Volkswagen.
Mirantis is adding a Software Maintenance Engineer to our team! The Software Maintenance Engineer will work on our Support Engineering Group team and provide world-class support for Mirantis' Docker Enterprise Edition (EE). Docker EE is composed of the following technologies: Docker Engine, Docker Trusted Registry, Universal Control Plane, and Docker Swarm. You are a friendly, effective communicator who is inherently interested in solving complex problems and delivering a high-level of customer satisfaction with every customer interaction (via help content and tickets). You enjoy building reproducers and finding bugs. You sling code for fun. You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.
Become an expert in Mirantis’ Docker Enterprise technologies and customer deployment environments
Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system
Partner cross-functionally with product and solution experts to co-develop reference architecture content
Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack
Engage with the engineering team to resolve technical issues
Build and maintain customer based reproducer environments for use by your team and other technical teams at Docker Enterprise
Reproduce customer issues and package bug reproducers for product engineering
Diagnose and develop code-level fixes, apply patches, and re-package for customer test
Drive deep technical post-mortems on behalf of customers
Be willing to travel to customer sites
5+ years of enterprise technical support experience or Software Maintenance Engineering experience
Extensive experience troubleshooting remote Linux system issues
Experience in Networking
Familiarity with Linux distributions (RHEL, CentOS, Ubuntu, and SLES)
Familiarity with IT automation software such as Puppet, Chef, and Jenkins
Experience with the Go programming language (or C, Java)
Demonstrated ability to perform code-level analysis of complex issues
Knowledge of REST API and web applications
BA/BS degree or equivalent practical experience
What does Mirantis offer you?
Work with an established Silicon Valley leader in the cloud infrastructure industry.
Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
Be a part of cutting-edge, open-source innovation.
Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
Receive a competitive compensation package with strong benefits plan and stock options.
Mirantis is the flexible infrastructure company harnessing open source to free application owners from operations concerns. The company employs a unique build-operate-transfer approach to deliver two distinct products:
- Mirantis Cloud Platform, which is based on Kubernetes and OpenStack and helps services providers and enterprises run highly tunable private clouds powered by infrastructure-as-code and based on open standards.
- Mirantis Application Platform, which is based on Spinnaker and helps enterprises adopt cloud native continuous delivery to realize cloud ROI at scale.
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