Customer support (administrative work) (offline)

Responsibilities:

Manage customer relations through various channels: Phone, email, text, social media, live chat, etc.
Improve upon our written systems and process manuals
Schedule appointments
Create basic reports (reports on weekly tasks, deliverables, sales)
Provide new suggestions for the company
Research and personal assistant tasks


Requirements:

Excellent English communication and writing skills
German is a big plus
Customer service experience
Strong organizational skills
Critical thinking skills
Ability to work effectively with minimal supervision
Ability to learn quickly and multitasking
Ability to meet deadlines


We propose friendly working conditions with competitive compensation and benefits including:

Comfortable working environment
Friendly team and management
Competitive salary
Regular performance-based compensation review
Flexible working hours
100% paid vacation, 4 weeks per year
100% paid sick-leaves
Corporate and team building events
Internal training for personal development

About Agiliway

Agiliway is a software development outsourcing and consulting company. We are headquartered in Austin, Texas, with the main software development and consulting center located in Western Ukraine.

Agiliway is not an ordinary IT outsourcing company. Agiliway is founded by a group of IT experts who have been working in IT outsourcing industry around 20 years in USA and Ukraine. While working with multiple clients and hundreds of projects we have learnt a lot about customers’ needs, expectations, and challenges. And we wanted to help them work more effectively by providing flexible yet high-quality service which would leverage IT potential of Ukraine, assure skills and quality of big IT outsourcing players but would be devoid of their flawed and expensive inner processes. That is why Agiliway was born.

Company website:
http://agiliway.com/

DOU company page:
https://jobs.dou.ua/companies/agiliway/