Customer Success/Support Manager (offline)

Aitheon team is looking for a Customer Success/Support Manager, who is NOT a conservative 9-to-6pm blind instruction follower — that’s not the way we work!
We grow fast, change rapidly, share, collaborate, and think out of the box daily. Our perfect candidate enjoys a proactive culture, is ready to reach stars beyond the limits, and has a strong passion for fulfilling personal challenges.
If you are ready to grow with us - please send you CV, we will make sure to reach you asap :)

Required skills
Fluent English is a must (C1, C2)
Superior communication skills (written and verbal)
Customer-oriented and responsible attitude
Ability to take initiative and learn new technologies in a short time
Multitasking, ability to set priorities and manage personal time efficiently
Reading comprehension and attention to detail
Strong problem-solving skills
Thinking outside the box
Self-discipline and patience
Basic sales skills
Experience with tools like Zendesk, VoIP, etc., is preferred
At least 2 years of experience in the customer service area

We offer
Competitive salary range based on performance (we are covering all tax expenses);
Medical insurance;
Paid sick leaves and vacation (24 days on a year);
Personal development and professional growth (paid 50% cost of classes, workshops, certification);
The free gym at the office and different sports activities;
Paid lunches;
We are residents of Unit City;
Work in a friendly, truly inclusive team with a family-like feel;
Minimal hierarchy and direct communication with the management team.

Responsibilities
24/7 accept live chats, calls, emails in shifts (night shifts are mandatory!)

Problems solving
Answer all incoming questions
Make presales and up-sales
Conduct training for users on how to use the service

About AITHEON

Hi!

We are AITHEON.

Do you like to build robots? Do you enjoy programming cool products and projects? Do you want to work with artificial intelligence and help develop AI? WE DO ALL OF THESE!

Help us make a difference in the world.

We believe that people create businesses to share their passions with the world. Unfortunately, today's business model is laden with back-end processes that are time-consuming, complicated, and require multiple systems; each to complete a different task. Passion is quickly displaced by the demands of daily operations.
Aitheon's mission is to eliminate drudgery and make running a business fun by integrating AI and Robotics in a user-friendly way. With your help businesses can become automated in a single, simple platform.

Company website:
https://aitheon.com