Support Systems Engineer (offline)

Description
We are currently looking for a Professional Services/Customer Support Engineer to join our Systems team and work on designing, developing, implementing, and delivering server, virtualization, and computing service solutions. This team is a multi-disciplinary team of professionals, with a mindset to innovate, automate, streamline, and provide value to Omilia and its customers. Your goal will be to become an integral part of the team, making every problem of the platform a problem of your own and solving it accordingly.

Requirements

What will you be doing?

-Install/configure/administer systems for both internal and customer use at both the operating system and application-level
-Monitor/ensure system performance
-Troubleshoot/solve problems
-Develop automation/testing tools and procedures
-Participate in projects to manage the solution design; work proactively to maintain a stable and viable architecture
-Stay current with technological developments; recommend ways of how your team can take advantage of new technology
-Document issues; put together information about procedures used on a repeated fashion
-Liaise with customers; participate in customer meeting/calls
-Evaluate and prioritize customer support cases(Jira Ticketing System)


Desired Skills and experience:

-At least 3 years of relevant experience with system administration including installation, maintenance, and support or an equivalent combination
-Experience in the Linux Operating System and in particular RedHat/CentOS distributions
-Experience in installation, configuration, management, optimization of databases, mainly MySQL, Oracle, and MS SQL Server
-Experience in Networking: firewalling, VPN, TCP/IP, HTTPS, SSL protocols
-Experience in Virtualization Tools such as VMware
-Experience in developing and maintaining technical documentation
-Essential programming skills in Python or Bash
-Familiarity with help desk software (eg. Jira)
-Experience in a customer-facing role
-Good knowledge of the English language


Will be considered as a plus:

-Familiarity with Cloud concepts such as AWS/MS Azure or Google Cloud Platform
-Experience in telephony protocols such as SIP or VoIP
-Experience in Web and Application Server Tools administration such as ----Apache-HTTP/Apache-Tomcat/Nginx or Wildfly
-Experience in Continuous Integration tools such as Gitlab CI or Jenkins
-Experience in Monitoring Systems such as Nagios/Icinga/Zabbix or Sensu
-Experience in Version Control Systems such as Git or SVN
-Experience in Configuration Management such as Puppet/Chef/Salt or Ansible
-Programming skills

Benefits
-Attractive compensation package
-Work in an environment that fosters innovation
-Work within a great team of likeminded young people, working hard and enjoying every bit of it
- Salary will be fixed in US Dollars
- Work From Home policy applicable (1 per week)
- Healthcare plan
- Parking slots near the office
- Paid leaves
- English language courses
- Development in professional growth (courses, training, Udemy business account)

About Omilia Natural Language Solutions Ltd

1. Omilia is the leading provider of Conversational AI Technology in B2B market (Voice bots, Chatbots, Voice Biometrics, NLU, Machine Learning).
2. Omilia established in 2002 in Athens, Greece.
3. Omilia is a (Product) Software Development Company with HQ in Athens and subsidiary in Kyiv.
4. In Ukraine we employ more than 80 IT specialists and more than 250 IT specialists worldwide (Greece, Ukraine, Czech Republic, Argentina, Azerbajdzan, South Africa, USA, Canada).

Company website:
https://omilia.com/

DOU company page:
https://jobs.dou.ua/companies/omilia-ltd/