Technical Support Engineer (offline)

Responsibilities:
• Communication with customers and end-users via E-Mail, Help-Desk (ticketing) systems and Instant Messengers;
• Gathering and analyzing of details related to customers’ requests as well as comprehensive reporting back once request is accomplished;
• Maintenance of highload and business-critical systems: web servers (shared and dedicated) database-, mail-, DNS- services and other supporting services; maintenance of clusters.

Required skills and qualifications:
• Writing English (Intermediate or higher);
• Hands-on experience with PC;
• Customer service orientation;
• Basic knowledge of DNS and website work;
• Basic knowledge of TCP/IP stack;
• Troubleshooting skills.

Following skills and qualifications will be to your BIG advantage:
• Experience in support of customers and end-users;
• Knowledge of web server control panels such as Plesk, WHM/cPanel, etc.;
• Experience in scripting (bash, python, perl, etc.);
• Experience in administration of Linux and Windows servers;
• Apache, IIS, MySQL, MSSQL – how it works and how to configure it;
• Strong understanding of web services work and experience in maintenance of web servers;
• Experience in usage of monitoring systems (CheckMK, Zabbix, etc.).

We offer:
• Competitive salary according to the qualifications;
• Comfort working environment;
• Benefits package;
• Stable career and professional growth;
• Talented and creative team;
• Reimbursements for athletic activities;
• English classes.

About Exadel

For more than 20 years, Exadel has been delivering Digital Transformation services, enterprise and custom software solutions for Fortune 500 clients, including HPE, Deloitte, Home Depot and McKesson. With 20+ locations and delivery centers across the US and Europe, Exadel solves the most complex engineering problems using Agile methodologies, offering a scalable and skilled mix of multi-shore resources at the industry's most competitive price. Exadel’s digital transformation solutions and services help chart new strategies that are built upon creative thinking, cutting-edge design, and technical innovation, designed for the growing digital landscape of business.

Enterprise Services
- Digital Transformation Experts
- Developing mission-critical software and mobile applications
- Advising companies on how best to leverage open source technology
- Helping companies plan and implement migrations to better technology stacks
- Providing QA, automation, and testing services for application development
- Supporting and maintaining applications and systems for companies
- Providing on-line training and mentoring to companies
- Assisting companies in evaluating their current enterprise software architecture and planning for improvements or new systems.

Company website:
https://exadel.com/

DOU company page:
https://jobs.dou.ua/companies/exadel/