Technical Customer Support Representative (offline)

Who are we looking for?

- We are looking for a person with experience in Customer Support, preferably in the field of network technologies, who:
- is eager to learn something more technically complicated than polite replies and step-by-step instructions
- gets excited about challenging cases and troubleshooting
- can't wait to dig into technical documentation of a complex cross-platform product

What do we offer?
- Monday to Friday workweek with days-off on weekend. No shifts! Ever.
- Proper onboarding and supervision during the trial period
- Balanced ticket load with enough time to pay proper attention to customers. No chats.
- Variety of unique cases to expand your technical skills and knowledge
- Direct communication with the Development Team
- Actual opportunities to influence the changes in product and CS Team
- Clear and measurable goals with regular constructive feedback
- Help in moving through the career lattice inside the company
- Care for your work-life balance. We know that humane treatment of customers starts with humane treatment of Customer Support

What are we looking for in our new employee?

- Experience in Customer Support
- Understanding of network technologies
- Good analytical, troubleshooting, and problem-solving skills
- Ability to learn new technical product
- Good communication skills
- Upper-intermediate English

Will be a plus:
- Experience with JIRA/Confluence
- Experience with ticket systems (Zendesk / Kayako / other)
- Technical writing skills
- Technical background

If you are feeling that you can do more than just Customer Support 1st line, please send us your CV

About QuickBlox

We are a backend software company for chat and video calling services. We work with customers all around the world, they are mostly Healthcare companies, Banks, Development agencies, eCommerce etc.

Company website:
https://quickblox.com

DOU company page:
https://jobs.dou.ua/companies/quickblox/