Customer Support Engineer (offline)

Required skills
- At least 3 years' experience in computer/software problem or bug fixing;
- Linux knowledge on a strong user level;
- Experience in software deployment and troubleshooting of software problems;
- Experience in SQL's creating;
- Ability to learn about the entire system, server, client-side in a short time-frame in order to troubleshoot issues;
- Strong problem solving / investigation skills;
- Good communication skills;
- Highly motivated, passionate to work with customers, adaptable personality, and eager to learn new technologies and methods;
- Fast learner, responsible personality;
- Upper-Intermediate English;
- Willingness to travel abroad.

Background and experience
- Bachelor degree (or higher) in computer science or similar field;
- Strong technical background.

As a plus
- Experience with Oracle
- QA or Developer position in the past

Responsibilities
- Interact with customers on correction, maintenance and support tasks;
- Testing and troubleshooting for software products;
- Implementation, deployment and support activities for Billing and Customer Care software: CRM, Billing, Rating.

We offer
- Collaborative, friendly working environment and healthy company culture;
- Professional growth and personal development opportunities;
- Exciting projects with new technologies in a team of outstanding people;
- Paid training, workshops & certifications;
- Sport and meal vouchers compensation, refreshments in the workplace;
- Possibility of remote work and flexible schedule;
- Interesting corporate events and regular team outings.

About MaxBill

MaxBill is delivering service providers a modern approach to billing, service delivery and customer experience management. Established in 1996, with an idea of creating a unified customer-centric CRM and billing solution for managing multiple services in a single instance, we’ve made our way to being one of Europe’s leading billing products.

Company website:
https://maxbill.com