IT support specialist (offline)

ThingsBoard is the most popular Open Source IoT Platform (5600+ GitHub starts) for data collection, processing, and visualization with 400+ customers and 4500+ server installations around the world. Please visit https://thingsboard.io for more details.

We are looking for an IT support specialist to join our Team and help us manage hundreds of platform installations all over the world.

Responsibilities:

Working in IT help desk system with requests/incidents from users;
Action/Solve/Update/Close/Re-assign tickets;
Finding solutions from previous cases using the Knowledge Base;
Involve 3rd level if required;
Responding to client queries;
Maintaining and enhancing the knowledge articles;
Install, upgrade and monitor ThingsBoard platform instances.

Required skills:

Strong technical interest and understanding of IT, software and engineering problems;
General network knowledge incl. understanding the concepts of client-server applications;
Knowledge and understanding of Linux based operating systems;
Ability to troubleshoot hardware, software, and networking issues on server instances and client PCs, mobile and IoT devices;
Upper intermediate written and spoken English;
Strong communication skills;
Proactive, problem-solving approach.

Desired skills

Experience with cloud deployments and infrastructure: AWS, GCE, Azure;
Experience with Ubuntu and CentOS is a plus;
Advanced/Fluent written and spoken English.

Our offer:
Clear career path;
Competitive salary;
Interesting work and challenging tasks;
Friendly and experienced team.

About ThingsBoard, Inc.

ThingsBoard, Inc. was founded in 2016. We develop software products for IoT (Internet of Things). Our flagship IoT platform is the most popular open-source project in its class. ThingsBoard's software is widely used by 500+ industrial customers with a wide range of requirements for device management, data processing, security, privacy, analysis, etc.

ThingsBoard, Inc. evolved from a startup to a leading IoT company with hundreds of customers and thousands of community users. Our R&D office is in Kyiv, Ukraine.

Company website:
https://thingsboard.io

DOU company page:
https://jobs.dou.ua/companies/thingsboard-inc/