Support Agent (offline)

Hi) Currently, we are looking for the Support Agent (Norwegian\Swedish + English).

We are looking for a proven Support Agent to work with our customer support team with 3 ppl. You are willing to work ground up in creating processes that drive operational excellence in these areas, refining customer support services, creating customer satisfaction goals and other metrics, and above all, making sure our customers are getting outstanding customer service.

Details:

Job Type: fulltime/schedule
Location: Ukraine/Kyiv
Experience: 1 year
Probation period: 1 month
Team size: 3 ppl
Required English level: upper
Norwegian/Swedish: advanced/fluent

About client:

Helpticket is a Norwegian company that offers services in both Norwegian, Swedish, and English from our offices in Ukraine and Norway. With our own development department, solid experience, creative, and solution-oriented employees, we can easily adapt to most companies and markets.

Responsibilities:

- Daily activities include advising and serving our customers via phone, e-mail or chat, and also representing the company and the client.

- Providing an effective, polite, friendly and professional service

Requirements:

- Ability to speak and write either Swedish/Norwegian at least on B2 level

- Very good spoken and written English

- A high understanding of Customer Service/Support

- Very good language, communication and listening skills

- Ability to take initiative and handle stress

-Ability to cooperate, be part of a team, work in a multicultural environment and also work independently

We offer:

— Competitive salary

— Long-term cooperation

— Highly qualified team

— Comfortable new office

— Paid vacation (22 working days) and sick leave

— Professional growth

— Medical Insurance (after probation period)

— Fruits, snacks, cookies, etc.

— Half-paid courses, training, or seminars.

— And of course, good atmosphere


Always happy to hear from you)

About Oriented AS

Now all our projects are working remotely)


Oriented AS is a group of companies specializing in hardware and software product development services for startups and SMBs from consultation and design to the creation of ready-to-market web and mobile solutions.

With headquarters in Norway and R&D center in Ukraine, we work as a united team of professionals doing our best for the clients’ success. Whether you’re a startup or an established business, Oriented teams provide seamless workflow of design, prototyping, engineering and digital marketing to help companies become leaders within their sector.

We use the latest available technologies such as AI and Machine Learning, IoT, Optical Character Recognition, AR/VR and cloud-based solutions, to satisfy the needs of the industry’s specific challenges. We dive into your business challenges to develop and deliver game-changing solutions for your growth.

Our services:
— Software for Internet of Things (IoT)
— Embedded software
— Mobile applications development
— Desktop and web applications development
— MVP consulting and development
— UX/UI design
— Digital marketing
— Staff augmentation

We know that every project requires a unique approach, so we align our service models to your budget and requirements to satisfy your demands.

Company website:
https://orientedsoft.com/

DOU company page:
https://jobs.dou.ua/companies/oriented-as/