Customer Support Specialist - German (offline)

Requirements:
— Fluency with the German language — B2-C1
— Minimum experience working in support
— Understanding of most common social media channels
— Self-starter, attentive to details
— Friendly and polite

Would be beneficial:
— Experience in online marketing

What we have to offer:
— 24 calendar days of vacation
— 15 sick leaves
— State holidays
— Premium Health Insurance — after trial
— Premium Fitness SportLife membership — after trial
— Trial period — 3 months
— Corporate events
— Office in the city center with excellent kitchen and a full refrigerator

Responsibilities:
— Communication with customers of our system (mostly email, social media communication)
— Providing consultation and assisting with technical issues of our customers
— Maintain and update our CRM

About CopeCart

CopeCart is a German product company, which managed to reach $20 mln. revenue over the 18 months of work. You will be work directly on the product company.

The CopeCart founders are three influencers in online marketing well-known all over the DACH region who provide revenue channels from their own companies, customers’ companies, and business partners to potential vendors through email lists and social media followers.
CopeCart is an online-based Sales & payments platform that allows vendors to sell software, digital products, physical products, and services. The company’s revenue comes from the users’ fixed monthly fees and a percentage from the users’ revenue.

Product Importance:
In simple terms, CopeCart is a system that helps to optimize Sales of your online products or physical products, without leaving your home and while managing taxes all over the world.

RoR TechStack used on the project:
Ruby 2.4.2, Rails 5.1, Sidekiq, RSpec, Grape.

The Team:
СТО — Roman Seniv — bit.ly/32TjyLT
7 Senior (RoR/JS)
1 DevOps
4 Senior QA
PM
BA

Why should you choose us?
Our project needs people with developed R`n`D thinking. Your wit and your gut are our #1 priority. We welcome proactive individuals, who value their time, know how to find solutions to tasks and really overcome work challenges.

Our team solves everything together. We offer — justify — analyze — and make decisions together.

The whole team is located in Lviv.

FAQ: Number of interviews = 1

Company website:
https://www.copecart.com/