Customer Support Representative English + Portuguese / French (offline)

RESPONSIBILITIES WE WILL TRUST YOU WITH:
- coordinate logistics between Ryanair and courier services,
- do whatever it takes to provide a seamless service to customers,
- provide to the customers the answers and information they need,
- record details of customer’s comments, inquiries, and complaints in order to build and develop FAQs,
- keep close and continuous contact with our partners, the courier service providers,
- process orders on a daily basis and mediate the communication between courier companies and customers, by telephone and electronically.

SKILLS WE WOULD LIKE YOU TO BRING TO THE TEAM
- English at the level of Advanced + Portuguese / French (at least B2)
- Experience in a similar position - will be a plus

WE OFFER YOU MORE THAN JUST A NEW JOB TITLE
- paid vacation days and sick leaves,
- health insurance / gym after passing the probation term,
- an opportunity to grow together with a young and expanding international company,
- a dynamic and fast-paced environment where your ideas and opinions count,
- an opportunity to work in a very connected international team that sticks together in challenging times,
- fun and informal vibe in our spacious new Kyiv offices,
- budget for learning and development.

WHY ARE WE EXCITED ABOUT DIGITALISING LOGISTICS TOGETHER?
- we really enjoy working with each other and because we know we can count on each other in challenging times.
- we are excited about the thought of standing side by side with global logistics giants and making sure we reduce the complex logistics process to a few clicks.
- we feel good in our brand-new offices in Ljubljana, Kyiv or Luxembourg (with lots of space for socializing and relaxation).
- we enjoy learning about each other at regular team-buildings and every Friday at Friday Croissants.
- talking to colleagues from different countries and continents makes us feel like we are traveling every day.
- we are aware that as we grow rapidly as a company, the opportunities for the personal career development of each of us also grow exponentially.

If you are interested, send your CV in English.

All candidates will be interviewed in English.

About ExpoPlatform

ExpoPlatform is a UK based company founded in 2013, a service provider of more than 30 multinational businesses worldwide (SAAS). Representative offices are located in Italy, Colombia, UAE, India and Ukraine. ExpoPlatform`s technology is a complete Networking and a turnkey Event Management System, that provides a suite of solutions for event organisers (including registration, attendee management, event website builder, budgeting system, conference/session/speaker management, floor plan and venue management) as well as a user-friendly social media type of networking for attendees (delegates, exhibitors/sponsors/speakers) and mobile apps.

Company website:
https://expoplatform.com/

DOU company page:
https://jobs.dou.ua/companies/expoplatform/