Customer Support Specialist (offline)

Requirements:
- Deep understanding of the development processes and software lifecycle
- Knowledge of theory and principles of testing
- Knowledge of UI usability principles
- Knowledge of HTML/CSS
- Knowledge of WordPress (Install theme as a demo, creation of custom posts, etc.)
- Familiarity with WooCommerce and WP Bakery plugin, Elementor, - Gutenberg
- Experience in installing and setting up the themes and plugins
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Ability to understand client needs and handle the negotiation process

We offer
Challenging tasks, professional growth opportunities, and mentorship;
Competitive salary (reviewed regularly);
Paid vacation, paid sick leave;
Health insurance;
Free English courses;
Comfortable office in the center of Lviv;
Cool team and corporate events.

Responsibilities
- Manage support tickets - help customers solve their issues.
- Ask customers targeted questions to quickly understand the root of the - problem.
- Maintain the daily performance of WordPress Themes and plugins.
- Provide fast and quality support for our themes and plugins.
- Manage ThemeForest Comments section - leave short replies to the - comments on our products.
- Submit, test task for fixes (from clients, or Theme bugs).
- Test the custom projects based on our themes on different platforms
- Track computer system issues through resolution, within agreed time limits.
- Update our products on ThemeForest (TrueThemes and FoxThemes) once a week.
- Upload the fixed themes/plugins to WP-updates.
- Install, modify, and repair WordPress themes.
- Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc).
- Upsell web design and development services, SEO services, web speed performance

About Qoders Family

While UPQODE is just one of our PRODUCT we have a few more and that’s why we came with a grouping of companies under one name “Qoders Family”

Qoders is an award-winning web design & development company, based in Nashville. Our development center is located in Lviv.

We’re proud that our team featured in the lists of top-40 and top-100 web design companies in the world in prestigious rankings. Qoders is a customer-focused & quality-driven web design agency.

Behind the company’s success, there are highly-skilled and experienced web designers, developers, coders, project managers, QA engineers, marketeers & business development managers. But first of all, we’re a lovely family with common values of excellence, transparency, and trust.

Our goal is to provide employees with a comfortable work environment and progressive career opportunities. Our web designers and developers enjoy working on ambitious projects for well-known brands in the US and Europe. Just take a look at our portfolio on the Qoders website. We’re implementing new technologies and frameworks to get new business & development opportunities.

Lviv Qoders office is a great place to work in. You’ll find here a cozy kitchen (with any IT person bread & butter — coffee & cookies), a ping-pong table, & Playstation. We organize picnics and football games regularly. That’s why the Qoders team has become a family of enthusiastic and creative people.

Company website:
https://upqode.com

DOU company page:
https://jobs.dou.ua/companies/upqode/