Technical Support Engineer (offline) $800-2000

Qualifications & Experience:

- At least 2+ years experience on the similar position (technical support/technical writer);
- IT and technical background, understanding of modern IT technologies and standards;
- Advanced English.

Would be a plus:

- Microsoft Active Directory;
- Strong technical interest and understanding of IT, software, and engineering problems.

We Offer:

- Interesting, long-term projects;
- An opportunity for self-realization, career and professional growth;
- Social package;
- Flexible schedule;
- Friendly team;
- English classes.

Key Responsibilities:

- Troubleshoot and resolve complex, critical and sensitive support issues;
- Recreate customer issues and if needed document solutions to known issue;
- Help to solve most simple problems directly otherwise escalate the issues through our ticket system to next level support, development or product management;
- Help develop and implement web-based support initiatives including knowledge bases, technical and modeling techniques and documentation.

About Softerra

Softerra is the company that brought you Adaxes and LDAP Administrator, the greatest hits in the world of IAM solutions. We at Softerra use our expertise and experience to focus on the main problems of Identity Management and provide meaningful solutions for a reasonable price.

Company website:
https://www.softerra.com/

DOU company page:
https://jobs.dou.ua/companies/softerra/