Senior HelpDesk Specialist / Team Lead (offline)

3Shape A/S is a Danish hi-tech company specializing in the production and development of 3D solutions (3D scanners and 3D software) for industrial and healthcare applications, such as hearing and dental aid production, where we have a global leading position.

Two graduate students founded 3Shape in the year 2000, and today the company's fast-growing team of 1600+ employees in 20 offices worldwide (Denmark, Germany, Poland, Ukraine, USA etc.) is serving customers in over 100 countries.

We are looking for an experienced Senior HelpDesk Specialist / Team Lead to work in our Kyiv office.

Responsibilities:

- Set up equipment for employee use, performing proper installation of operating systems, and appropriate software
- Provide technical assistance and support for issues related to operating systems, applications and hardware
- Access rights and permissions management
- Users/Objects management in Active Directory and Exchange
- Co-operating with suppliers and keeping IT stock in order
- Working with assets evidence and keeping it up to date
- Supervision of local IT HelpDesk queue and taking care of proper tickets processing according to existing procedures
- Handling of escalated tickets
- Coordination of local IT HelpDesk Team

We require:

- Wide technical knowledge especially MS Windows systems related allowing you to fluently support end users with their daily problems
- Basic knowledge about LANs and connectivity issues troubleshooting methods
- Knowledge about Active Directory service giving you fluency in managing user accounts and security groups.
- English: at least B2 (Common European Framework of Reference)
- Min. 5 Years of experience in IT department
- Positive attitude
- Work ethic
- Leadership skills

We offer:

- Participation in producing market-leading technology products for customers around the world
- Work in a unique professional, friendly and supportive environment
- Constant professional growth and development
- Occasional business trips to Western Europe
- Competitive salary level
- Good working conditions in a comfortable office (not open space!) near National Technical University "KPI"
- 39 working hours per week within flexible time-frame from 8:00 till 20:00
- Possibility of partially remote work
- A parking lot with free spaces for employees
- A healthy work-life balance
- Annual paid vacation (24 working days)
- Paid sick leaves and a child sick leaves
- Maternity and paternity leaves
- Medical insurance (incl. massage in the office).
- English classes with a native speaker
- Compensation of lunches
- Regular company events
- Opportunity to become a part of the success that 3Shape has created over the past 20 years

We will be glad to welcome you in our team!

About 3Shape

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .

3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we offer a paid military leave to those called to the military service as well as care about our employees’ mental health by implementing different supportive activities.
If you are looking for stability and confidence in your future, we are the right place for you.

Company website:
http://www.3shape.com/

DOU company page:
https://jobs.dou.ua/companies/3shape-ukraine/