Сustomer Support Associate (offline)

Requirements:
— Must have a Bachelor’s degree from a recognized university;
— Excellent verbal and written English skills;
— Excellent interpersonal skills – can converse with irate/upset users or callers;
— Prefer customer service background;
— Prefer some healthcare knowledge, but not absolutely required.

Responsibilities:
— Respond to customer queries in a timely and accurate way, via phone, email or chat;
— Identify customer needs and help customers use specific features;
— Gather customers’ feedback and Assist in training junior Customer Support Representatives;
— Monitor customer complaints and reach out to provide assistance;
— Share feature requests and effective workarounds with team members;
— Inform customers about new features and functionalities.

Benefits:
a healthPrecision Team is a group of talented, progressive and passionate people with diverse interests and backgrounds. Our team shares a common vision and promotes a culture of openness and forward-thinking.
We provide benefits and perks to keep our employees happy, help boost creativity and productivity and also make the work atmosphere more inviting and really worth being a part of.

About Medical Brain

Medical Brain is a product company. We made the high-end Medical Decision Support solution that successfully supports hospitals and medical doctors in the USA, Canada and all over the world to provide the best service and save lives.

Our offices are located in the USA, Canada and Ukraine (Kyiv and Cherkassy).

We are the professional medical doctors, passionate IT developers and bright managers. We are enthusiastic and dedicated to our mission — to help bring people to a healthier state and empower them to maintain it.

Company website:
https://medicalbrain.com