NOC Engineer (IRC92547) (offline)

We are looking for a NOC Engineer to join our growing team.
The team is responsible for providing ongoing monitoring support to multiple high-loaded environments.
Utilizing knowledge of the customer environment, the team delivers timely and high-quality incident resolution process.
We are focusing on root cause analysis, prevention measures and knowledge transfer.

Tools/solutions that are used in the project:

Linux and Windows servers on-premises and deployed in the cloud environments (AWS).
Apache, Nginx, IIS, MySQL, MSSQL, Couchbase, ElasticSearch, Redis, Memcached, Sphinx, RabbitMQ, Celery.
Components on C++, JAVA, PHP, Node.js, Python.
CI/CD toolset: Jenkins, Git, Ansible, Chef, Terraform, Docker.

Monitoring solutions used in the project:
– Prometheus, Grafana, Kibana
– OpsGenie
– AWS Cloudwatch
– PRTG, Zenoss
– Pingdom, Dotcom-Monitor
– Witbe
– Youbora
– Logz.io

Requirements

- At least 1-year experience in a similar position (NOC/Tech Support/System
administrator or relevant experience etc.) – a must
- Good English language skills (at least intermediate spoken and written
level) – a must
- Systems administration, automation scripting, and tech support skills
- Networking understanding
- Web applications and servers architecture understanding, HTTP, REST
API
- Monitoring tools and principles
- Eager to learn and great customer service attitude
- Strong troubleshooting and problem-solving skills
- Drive to preventing incidents
- Willingness to work shifts (24/7) – at least 4 days a week

Responsibilities

– Network, Infrastructure, Services monitoring
– Respond to incidents according to incident management policy
– Finetune checks and alerts thresholds
– NOC toolset maintaining
– Company Status Page updates
– Service monitoring during the maintenances
– Performance reports (i.e. uptime, response times and services status)
– Production quality control (end-users service level monitoring and ability
to check it after changes take place)
– Keep and update a directory of all 3rd parties (store partners contacts and
keep escalation schema up to date)

About Sombra

Sombra is a software development company that works with US, Canadian, and European clients. We combine deep technological expertise with human values, and value proactivity, making the customers happy, changes, open and honest relationships, and self-development.

We do: UI/UX, Innovative Web Application Development, Mobile App Development, DevOps & Cloud, Blockchain, IoT, AI

Sombra’s mission is to make every effort so that Sombra - a team of people who are beyond passionate about their work - continues to work and grow, despite the trials of the war in Ukraine. We work hard to fulfill the trust and expectations that our clients have put on us, to protect and develop our unique team, and to support other companies facing the challenge of working at such difficult times.

Our Vision - Freedom and Victory!

Today, Sombra has 300+ specialists and continues to expand.
The company’s offices are in Lviv, Kyiv, and Ivano-Frankivsk.
The company supports a hybrid work format in all locations — team members can choose to work remotely or from the company’s offices.

Sombra’s achievements:
On the Clutch platform, Sombra was ranked the best software development company of 2022 and entered the top 5 as a fast-growing and stable Ukrainian IT company.

Sombra is a Ukrainian tech company that continues to work and support the people of Ukraine. Since the beginning of the full-scale invasion by russian troops, we have been helping the Armed Forces of Ukraine every day.

Sombra continues to develop and expand rapidly, so we invite you to join our team!

Company website:
https://sombrainc.com/

DOU company page:
https://jobs.dou.ua/companies/sombra/