Head of Customer Support Team (offline)

Objectives and Responsibilities:

Leadership/Supervisory Role: The first and most prominent role of the Head of Customer Support is to provide leadership and direction to the entire customer support department. He establishes and oversees the adoption of the support department’s vision, goals and objectives at all levels.

Strategy: The Head of Customer Support plays the lead role in strategy formulation for the customer support department, oversees and determines key strategic direction and objectives of customer support department, drives necessary changes for the improvement of operating and organizational efficiency of the customer support team.

Analytics:The Head of Customer Support is also tasked with a strategic role, where he measures the effectiveness of all customer support approaches and initiatives, also conducts research and puts performance measures in place for the purpose of continually monitoring the customer support performance processes, which leads to the formulation of improved approaches and strategies that facilitate the achievement of consumer satisfaction targets.

Relationships: The Head of Customer Support is also in charge of managing both internal and external relationships on behalf of the customer support department.


Required Qualifications:

A candidate for this position must have had over 5 years of working experience in customer support, preferably working as a Customer Support Manager/Supervisor for a business within a fast-paced and competitive environment.

What Is Very Important For Us:

- Result Oriented;
- Technological Skills/Analytical Skills;
- Problem Solving;
- Leadership/People Skills;
- Delegation;
- Communication skills;
- Interpersonal Skills.

What we are offering:

- Full-time job with official employment in an international company;
- Individual offered salary;
- Great management with no bureaucracy;
- Young and friendly team;
- Flexible schedule;
- Competent working environment;
- Medical insurance;
- Various sports events and teambuilding;
- Coffee, tea, candies, fruits.

About MMD Smart

We started MMDSmart in 2007 with the mission to provide smart communications solutions to organizations of all sizes. Our initial products focused on global voice interconnections, but we have since enhanced our product offering to include messaging, fax and chat.With headquarters in the high tech hub located around Tel Aviv, and offices in Hong Kong and Kiev, we are able to attract the finest technical and business personnel staff, all focused on providing the highest quality service to our partners and clients. We are proud that many tier 1 global companies from more than 100 countries have chosen us to provide them with their business critical and highly sensitive communications needs.

As we widen our global scope, our initial mission and commitment to our customers stay the same.
MMDSmart. Connect. Engage. Smile

Company website:
http://www.mmdsmart.com/