Shelf is an award-winning SaaS platform that brings easy to use, intelligent knowledge management to the customer support function of leading companies. With advanced AI and powerful search, Shelf is helping agents quickly find answers and solve customer issues.

Please, note that this position will require non-standard working hours.

● Experience working in a B2B sales environment
● Familiarity with complex sales cycles and an account-based sales model
● Excellent written and verbal English communication skills
● Strong attention to detail; process-oriented worker
● Capable of and comfortable with executing tasks that have hard deadlines and short turnaround
● Proficiency using SaaS products and productivity tools; experience using enterprise content management systems a plus

Benefits of working at Shelf:
● Competitive salary and variable compensation
● Opportunity for domestic and international travel
● Plenty of room for professional and personal growth
● No micromanagement. We mean it.


● Setting up custom demo environments for customer presentations
● Coordinating RFP responses and supporting the sales team by collating, compiling, and supplying
answers to sales related queries
● Interfacing with members of the sales team including solutions consultants, account executives,
and sales development representatives to ensure a well-functioning sales process
● Assisting in the set up and management of customer pilots and/or proof-of-concepts
● Participation in meetings between sales and product teams; interfacing with members of the
product team to collect information needed to support the sales process
● Assist in the creation of proposals and related sales materials
● Creating documentation and conducting research to support specific sales opportunities

About Shelf
Shelf is an award-winning knowledge management platform with advanced AI and the best
search in the industry. Used by organizations like HelloFresh, Indeed and Gerber Life Insurance, Shelf
designed by a Harvard knowledge management expert and data scientist for best in class
insight and automation. Unlike other knowledge base platforms, Shelf offers pinpoint accurate
document search, AI for maintenance and powerful analytics.

Position Overview
Shelf is the future of knowledge management, leveraging analytics, AI and automation to make
managing diverse and ever changing content easier than ever before. We are an agile team
looking for people who can take responsibility, think out of the box, and work well within a
fast-paced environment.
The Sales Support Engineer plays a key role in Shelf’s sales process. They work closely with solution
consultant, sales development, and account executive personnel at Shelf to ensure that the product
demo portion of customer meetings are a success. This entails the setup of Shelf demo environments so
they are customized for the needs of each specific sales opportunity. This responsibility also applies to
the set up and management of pilot and proof-of-concept environments for key opportunities at later
stages of the sales process. Furthermore, the Sales Support Engineer plays a significant role in the RFP
process. They are responsible for reviewing RFP requests, identifying responses, and collating
information to ensure that the RFP response process is efficient, scalable, and results in positive
The ideal candidate will be able to work cross functionally with all members of the sales team and select
members of the product team to allow Shelf to provide superb product demonstrations and well-
articulated RFP responses. This candidate is extremely proficient in the english language and has strong
written and verbal communication skills. They are good at managing their workload to meet hard
deadlines, managing multiple concurrent projects, and able to accommodate time sensitive tasks that
require a short turnaround times.

* Please note that due to a large number of applications submitted, we will only contact applicants who are selected for an interview.


We are Venture Capital backed, New York-based SaaS Product Company. is reimagining the Library for the workplace of the 21st century.
Shelf is designed to help declutter and organize your most important content. Everything about Shelf, from our search to our customer support, reflects the passion and drive of our team to build a better way to harness knowledge and make things easy to find and share. People use Shelf to instantly find the information they need to publish a story, make a pitch, or close an important deal, without the pain of redoing work or wasting time tracking things down.

Company website:

Job posted on 26 March 2020

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