Engagement manager (offline)

Responsibilities for Engagement manager position will include (but are not limited to):

Hold end-to-end responsibility for the client relations including the following:
Ensure client satisfaction and manage client expectations
Promote Infopulse positions inside the client organization to develop fruitful "win-win" cooperation between the companies
Process all issues and escalations if any appears from the client sideo Manage financial part of the cooperation (rates, contractual positions, costs, budgets, etc.)
Control of contracting and invoicing process
Be responsible for P&L in his accounts•
Active participation in pre-sales and business development activities:
Manage bidding process
Participates and holds meetings and presentations to win new clients•
Perform supervision over projects and deliveries portfolio:
Ensure effectiveness of delivery process including proper usage of methodology and tools in the outsourcing team
Processing of issues escalated by the team
Be responsible for proper reporting•
Manage outsourcing team:
Responsible for the delivery team staffing according to the client needs
Perform regular evaluation of the team members including salary revision
Ensure people management and promotion from Infopulse side
Successful candidates should correspond to the following required competencies / skills:
Proven successful experience (5+years) in managing deliveries and/or projects in System integration and/or Software development/integration areas.
Good understanding of project management, IT operation and software development processes
Good understanding of Microsoft stack technologies\
Good understanding of Cloud technologies (Azure, Office 365 - preferable, AWS - desirable)
Strong communication and presentation skills
Advanced leadership and people management abilities
Proactive, result oriented personality, ability to broad thinking
Strong commitment to producing business values for both Infopulse and the clients
Fluent English (German or French would be good additional advantage)

About EPAM Systems

ЕРАМ прагне надавати своїй глобальній команді з понад 60,000+ професіоналів у більш ніж 45 країнах можливості для професійного зростання з першого дня співпраці. Наші колеги – джерело успіху ЕРАМ, тож ми цінуємо співпрацю, намагаємось завжди розуміти бізнес наших клієнтів та прагнемо до найвищих стандартів якості. Незалежно від місця, де ви знаходитесь, ви долучитесь до відданої, розмаїтої спільноти, яка допоможе вам реалізувати свій потенціал якомога повніше

Company website:
http://epam.com

DOU company page:
https://jobs.dou.ua/companies/epam-systems/