Technical requirements
- Good analytical skills, good understanding and practical experience in issue investigation and troubleshooting
- Excellent problem solving skills
- Detail-oriented, with good organizational skills
- Patience to work through complex issues
- Ability to work independently with excellent time management
- Excellent English communication skills, both verbal and written
- Familiar with ticketing systems such as Zendesk
- Experience working in a client-facing role
Responsibilities and Duties
Working hours: Monday - Friday, 4 AM - 12PM
(Saturday and Sunday are off days)
- Provide chat and email support to CreatorIQ clients around questions and best practices
- Research, follow up on and resolve client issues in a timely manner
- Update and maintain a running log of all outstanding client issues
- Provide clients with tips & tricks about using the platform
- Help Influencers authenticate their social media accounts
- Contribute to improving the overall service experience
- Share feedback and ideas with upper management
- Track the recently created issues by a clients in ZD, troubleshoot
- Analyse the criticality of the issue, prioritize accordingly to criticality
- Review daily priorities and take appropriate action to ensure results are achieved.
- Keen ability to multi-task; self-starter.
About CreatorIQ
The most impactful brand messaging occurs when marketers and creators tell stories together, profoundly changing how brands engage their most dedicated consumers.
We believe influencer marketing must become more brand safe, data-driven, and transparent to meet the increasing needs of marketers. At CreatorIQ, we’re powering the industry’s progression with advanced technical innovation.
Our Enterprise Creator Cloud is powerful enough for the world’s biggest enterprises and nimble enough for its most innovative. It enables intelligent creator discovery, streamlines end-to-end workflows, and drives meaningful measurement. Companies like Airbnb, Unilever, Disney, Amazon, Mattel, Dell, and Ralph Lauren use the platform to drive real business results from their storytelling ecosystems.
Company website:
creatoriq.com
The job ad is no longer active
Job unpublished on
14 January 2022
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