Technical support engineer (offline)

Required Skills:

• Knowledge of English (min B2);

• An experienced PC user;

• Experience in problem analysis and resolution, previous experience in technical assistance / help desk is an advantage;

• Strong communication, technical and analytical skills;

• Quick learner, eager to learn new products and technologies;

• Team player with high level of dedication and commitment.

• Experience with IP-PBX's, VoIP protocols and knowledge of wireshark is an advantage

Primary Responsibilities:

• Respond to support queries by phone, email, chat, ticketing system in English,

• Advise customers on the proper use of the product,

• Identify, analyze and troubleshoot technical issues to provide help in timely manner,

• Work in collaboration with other members of Technical Support Team and our R&D team.

We Offer:

• Paid lunch and vacations.

• Possibility to travel for business to countries.

Working hours: Monday through Friday, 10am- 7pm (lunch break: 2pm-3pm).

About Wildix

Since 2005, Wildix has been helping companies with 50 to 1000 users grow their businesses with the first web-based VoIP PBX UC&C system.

The first 100% secure, easy-to-use, professional web-based UC&C system is designed to help you reach your goal: increasing revenue through converting more leads into customers.

Wildix is for companies that want to increase their revenue and productivity with a secure-by-design tool.

Only Wildix allows customers to communicate in the way they prefer from one single interface, from any device and also from the website, by connecting the company website with WebRTC.

— Gartner Magic Quadrant —

When you use Wildix, you use a system that’s been validated by the foremost experts in the tech market. Gartner, a company that delivers actionable, objective insight to executives and their teams, has positioned Wildix as a Niche Player in the 2021 Gartner Magic Quadrant™ for Unified Communications as a Service, Worldwide.

Company website:
https://www.wildix.com/ua/

DOU company page:
https://jobs.dou.ua/companies/wildix/