Customer Support and Player Services Lead (offline)

— Excellent knowledge of social networking and netiquette;
— Creative thinking and problem-solving;
— Ability to understand the dynamics of new features and player needs;
— Experience identifying proprietary or off-the-shelf tools to increase efficiency;
— Workflow improvement experience;
— Practical application of workflow improvement methodologies;
— Experience handling complex customer support areas;
— Proven track record in process efficiency improvement;
— Strong written and verbal communications skills, sound judgment, and excellent multi-tasking and time management abilities;
— Understanding that our players are the most important customer passion for video games and knowledge of the mobile and social casino game market;
— Independence

— attractive salary;
— flexible working hours;
— English language lessons if needed;
— ability to work together with an experienced team in amazing atmosphere;
— fresh fruit and soft drinks every day;
— access to Kindle readers with the latest industry standard e-books;
— integration trips and parties;
— Sportlife card;
— medical health care program.

— resolving problems with our games reported through the player support center, support for the players;
— responding to their messages through the social network, e-mails, and chat;
— gathering players’ opinions and supporting the developers during making improvements to the games based on the aforementioned opinions;
— monitoring and moderating previously mentioned communication platforms;
— building the customer support team from scratch.

О проекте

Huuuge Games — We’re a global, fast-moving hyper-growing free-to-play game developer & publisher on a mission to empower billions of people to play together.

About Alpacked

Hi,

We’re the team which successfully launched an in-house R&D center for one of the biggest international companies, and like no one else understood all the related challenges.

We’ve got an epic amount of experience creating a distributed team, including the dual combination of in-house and outsourced staffers.

We help setup your own development team or R&D center which will fulfill all your projects and ideas, efficiently and on schedule.

Our task is to make this process easy, fully transparent and completely reliable for your business.

Join us!