Customer Success Manager (offline)

Responsibilities:
-Provide support through three main channels: LIVE chat (primary channel), email and phone
-Take full ownership of any technical issues from beginning to end
-Document and report software issues to the development team at Replyco, replicating the issue where possible and offering any needed context and research
-Function extremely well in situations that require flexibility, good judgment, and sound autonomous decision-making based on the limited information available
-Handle multiple customer issues at the same time in a fast-paced environment
-Demonstrate composure, resilience, adaptability, and urgency as customer needs and case volumes change
-Help customers get the most out of Replyco

Requirements:
-1+ years’ experience in a similar Customer Success role
-Good written and spoken English
-Confident use of the resources at your disposal to resolve challenges, especially when you don’t know the answer
-A customer-focused mindset

About Replyco LTD

Replyco is a helpdesk software that helps multi-channel sellers give their customers the speedy answers and support they’re looking for, without the frustrating wait times.

Company website:
https://replyco.com/