Customer Support Manager (offline)

*Key responsibilities:*
Resolving basic to complex support issues for customers’ inquiries received via omnichannel support (emails, live chat and calls)
Becoming a product expert and providing documentation updates to our knowledge base
Ensuring customers' satisfaction

*Required skills:*
English is a must
Experience in dealing with customers would be a plus
Experience with native speakers would be a plus
Ability to deal with multi-tasks, to master new skills quickly
You are positive, patient to the details, intellectually curious, self-supporting with analytical mind

*We offer:*
Interesting and important work in a good team
Education (English, professional literature, conferences, trainings)
Comfortable office
Salary is according to the results of the interview
Full-time job
Paid vacation

About VReal Soft

TestMatick is providing a full complex of software testing

Company website:
https://testmatick.com/ru/