Technical Support Engineer (English speaker) (offline)

Key Responsibilities:
• Handling day-to-day production issues, provide first level technical support for all systems maintained by the Professional Services
• Communicate with service requesters to identify, troubleshoot, and resolve technology issues
• Open/Update/Assign/Resolve incidents and monitor ticket queue, tickets escalation to next tier and work with senior team members to provide quick resolution to issues
• Perform routine system administration tasks such as user account creation, password resets, etc.
• Monitor and proactively respond to alarms and alerts
• Respond to emergency situations as assigned
• Work with systems, network and devops teams to resolve complex issues
• Perform other related duties as required or assigned by your manager
• Stay current with system information, changes and updates
• Self-motivated, ability to multi-task in enterprise environment

Skills / Requirements:
• Upper-Intermediate English level
• Excellent service-oriented skills and a Can-Do approach
• 2-3 years of work experience as NOC Engineer or relevant IT support experience
• Experience in IT systems as Linux & Windows, servers & networking
• Understanding of monitoring concepts
• Well experienced in supporting end-user desktop applications
• Good understanding of and experience with managing incidents and supporting systems • Experience with OTRS, Zabbix, Grafana is preferred
• Log analysis
• Cyber background will be a BIG plus
• Accepts feedback from others and gives appropriate recognition to others

We appreciate those who:
• Are not afraid to say what they think
• Are independent and proactive in a fast-paced environment

About МаксиГруп Интернешнл

МаксиГруп Интернешнл - это одна из ведущих компаний на рынке, которая предоставляет услуги аутсорсинга по привлечению и поддержке клиентов и специализируется на маркетинге и разработке рекламных кампаний для иностранных компаний, выходящих на рынок стран СНГ, а также Европы.

Company website:
https://maxigroups.com.ua/

DOU company page:
https://jobs.dou.ua/companies/maksi-grupp-interneshnl/