Checker Solution is a genuine cloud based market research platform. We are an international team of enthusiastic and passionate professionals. Our customers are market research companies around the globe, mainly in Europe, Asia and South America.
We are currently looking for 2 Account Managers.

What we expect from you
—Excellent English both written and spoken is a must!
— 1+ year in a similar role: Account Manager / Business Development Manager / Customer Service/ Technical Support
— Experience with CRM and Support Ticket Systems,
— Good business sense and the ability to work to budgets.

Soft skills:
• Good spoken and written communication skills;
• Strong presentation and negotiation skill and professional manner;
• Confidence, tact and a persuasive manner;
• Good organizational and time management skills;
• Good ’people skills’, for working with a range of colleagues and clients;
• A willingness to work long hours, often under pressure.

What We offer:
— Competitive salary based on your skills and previous work experience;
— Flexible working hours from your home office or wherever it suits you;
— Introductory training aimed at meeting your fellow team members, coaches, developers team, CEO and get to know business needs of the company and customers’ expectations;
— Quarterly trainings, conference in various parts or the world (when the world goes back to normal after pandemia :) to share your business ideas, experience, improve your professional skills and socialize.


What you will be doing:
— Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone, email or other online way of communication.
— Retain and expand clients’ portfolio annual system usage;
— Effectively interact with other departments within the company in order to be briefed and correct ensuring all aspects to the point of account manager handover;
— Ensure that clients know to use the services and provide assistance and support if necessary;
— Project managing, developing timetables and setting deadlines for clients and the Checker internal team;
— Producing monthly and quarterly status reports to each client and establishing individual requirements;
— Actively seeking to provide more benefits to portfolio by the services offered by Checker;
— Responding to requests from the Checker management in an efficient and timely manner;
— Support clients’ representatives providing valuable guidance around operations and optimization of the application through quality service delivery and by utilizing CRM and Support Tickets systems;
— Co-work with development management team to improve system design, development process, account management;
— Respond to and follow up potential client enquiries using appropriate methods.
— Producing materials for clients training;
— Provide software application training using a variety of delivery methods including web-based and on-site training;
— Coordinate new customer implementations, providing effective training to maximize use of the software.

About Checker Soft

Mystery Shopping, Field Research, Phone Surveys, Retail Audit, SMS or Online Surveys
Checker integrates all the tools you need to manage all your research projects.

Company website:
https://www.checker-soft.com/

Job posted on 16 October 2020
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