Migrations Specialist (offline)

Let's get into the core of what we expect from you:
- Be responsible for the website migration lifecycle, including communicating with the customer regarding any relevant pre-migration information, performing the migration and following-up with the customer to address any post-migration concerns.
- Follow support policies and procedures as set by the Leadership Team.
Meet with Leadership Team regularly and provide feedback on workflow and processes.
- Resolve migration requests within established service level agreement (SLA).
- Resolve client requests by adhering to the established migration workflow.
- Attend meetings and training sessions as scheduled.
- Perform other duties as assigned.

Qualifications:
- Strong customer service skills.
- Excellent verbal and written English communication skills.
- Strong desire to grow technical skills.
- Previous experience in the web hosting industry is preferred but not required.
- Experience with Wordpress and other open-source CMSs is preferred.
- Familiarity with common web hosting services (cPanel, Plesk, PHP, MySQL, FTP, DNS)
- Good knowledge of the Linux filesystem.
- General Linux command line usage and syntax.
- Patience and perseverance to provide exceptional technical support to non-technical users.
Nice to have:
- RHCSA
- Linux+
- cPanel University Certification
- Plesk Certification

Benefits and Perks:
Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!

- The ability to work from home, this position is 100% remote.
- Competitive base compensation in USD.
- Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time.
- Paid parental leave after 90 days.
- Bonus eligibility after 90 Days.
- Annual company events such as a summer BBQ, holiday parties, events, and conference attendance.
- Healthy team culture and collaborative work environment
- Great management with no bureaucracy
- Bonus for referring friends (referral program)

About A2 Hosting

We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

Company website:
https://www.a2hosting.com/