Необходимые навыки
Above all, you’re a good team player, entrepreneurial, self-driven, creative and you follow the trends ?

• 2+ years of experience in product/project management or business analysis
• Strong understanding of B2B and SaaS products/monetization/metrics
• Good understanding of how complex web, mobile and desktop applications work
• Good design background, ability to transform complex things into a simple, well-designed UIs
• Experience in doing hypotheses validation, market research, UI/UX research & CusDev
• Experience in creating product specifications and prototypes/wireframes/design sketches
• Strong analytical skills for efficient decision-making (excel and google sheets knowledge is a must)
• Ability to meet deadlines and business goals (business-oriented mindset)
• Great communication, problem-solving, time management and prioritization skills
• Understanding of Kanban/Scrum/Agile
• At least upper-intermediate English

Будет плюсом
• Experience in managing a large backlog of tasks
• Understanding of technical architecture of the complex web, mobile, and desktop applications
• Understanding of how REST API and SPA (single page applications) work
• Familiarity with CRMs, live chats and other customer communication tools (Intercom, Zendesk, etc.)
• Basic knowledge of HTML/CSS/JS
• Understanding of CI/CD and corresponding tools (e.g. Jenkins)
• Experience in A/B testing
• Presentational and public speaking skills

Предлагаем
⛱ Employment package: 20-work-days paid vacation
? Opportunity to take part in a marketing decision-making process
? Work in a well-motivated, sprint-based agile team
? 50% compensation of conferences tickets or educational courses
? Full coverage of all your PE tax expenses
?‍? Flexible work schedule
? Medical insurance after a trial period
?? Free English lessons
? Fun corporate events and team buildings

Обязанности
Working directly with CPO you will be setting a lot of tasks for our dev team related to the entire HelpCrunch product and manage all aspects of your task lifecycle (research, plan, execute, measure).

RESEARCH ?
• Perform market research and competitive research
• Gather product requirements (including but not limited to):
⁃ Interview stakeholders to comply with the product vision
⁃ Analyze existing in-house and third-party UIs and solutions
⁃ Read through existing customer communications
⁃ Perform customer research for insights
• Validate gathered requirements with the team and CPO

PLAN ?
• Plan iterations of your task (our sprints are 2-weeks long) to meet product deadlines
• Participate in managing the company roadmap and product/sprint backlog
• Participate in sprint grooming and planning sessions

EXECUTE ?
• Prepare wireframes and/or design sketches for your task
• Work closely with UX designers to deliver best-in-class UX solutions
• Compose your task in JIRA software and formulate clear acceptance criteria
• Perform final acceptance testing on testing and production environments
• Become a living encyclopedia of your task and help the team deliver it on time

MEASURE ?
• Define product metrics necessary for your task to ensure adoption and good performance
• Help the team implement your metrics

Over time, your responsibilities will expand to:
○ Keeping product documentation up-to-date
○ Being in constant contact with the customer success team to review user requests and implement them in the product
○ Representing the product internally/externally and acting as the primary contact for product related queries
○ Improving product monetization process
○ Communicating product performance, vision, roadmap, and goals to the team
○ Running A/B tests
○ Collaborating with Product and Marketing to develop product pricing, positioning, and go-to-market strategies
○ Taking responsibility for the product’s performance and ROI

About HelpCrunch

HelpCrunch is an all-around customer communication platform combining modern live chat, in-app messenger, auto messaging, ticketing, and email automation.

Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships.

All communication is synced across multiple platforms and channels — mobile, web, chat, email, social media and third-party integrations through a single online account letting you connect with customers everywhere and easily manage interaction.

Company website:
https://helpcrunch.com/

DOU company page:
https://jobs.dou.ua/companies/helpcrunch/

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