Responsibilities:
Serve as the lead point of contact for all customer account management matters and develop new business opportunities within client organization;
Negotiate contracts and close agreements;
Develop trusted partnership with key customer stakeholders and executive sponsors;
Plan, negotiate and track Budget execution, negotiate commercial terms, when needed;
Collaborate with internal departments to facilitate client needs fulfillment;
Look for referrals as well as marketing references from clients to generate additional revenue;
Resolve any issues and problems faced by customers and deal with complaints to maintain trust;
Forecast and track key account metrics (Revenue, Budget tracking, CSAT among others);
Prepare reports on account status (account development plan, client card, opportunities, risks, stakeholder information);
Take part in pre-selling activities and client engagement, collaborate with internal departments to convert new leads into partners;
Requirements:
5+ years of experience in IT sphere;
3+ years of experience in Account Management, demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level;
Proven experience in growing accounts and promoting customer success;
Financial competence and budget management;
Business-oriented and market-oriented mindset;
Ability to balance business goals, timelines, and expectations;
Excellent listening, negotiation, presentation and communication skills;
Self-motivated and able to thrive in a results-driven environment;
Strong analytical and problem-solving skills;
Advanced or Fluent level of English.
About VITech
VITech is a software development company with deep expertise in the healthcare industry. Successfully working with healthcare giants and midsize businesses since 2007.
Our mission is to apply broad experience and skills to support millions of people worldwide in achieving a better quality of life by delivering technological excellence in the digital health sector.
Besides undergoing various training, our engineers are also fully HIPAA-certified to ensure the highest levels of security and privacy protection of patients’ health records in every solution we deliver.
Benefits of working with us:
We thoughtfully create and adapt benefits to improve your life. Unlimited free treats and coffee are not the main things we can offer. We strive to simplify your life and we take care of your mental and physical health.
• Remote-friendly environment
• Comfortable office spaces
• Flexible working hours
• Accounting department as a service
• Top-spec hardware (macOS or Windows)
• Mentorship programs for beginners
• Personal competence manager
• Compensation for healthcare, hobby, or sports activities
• Benefits for your overall well-being (yoga, massage)
Company website:
https://vitechteam.com
DOU company page:
https://jobs.dou.ua/companies/v-i-tech/
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