Junior Product Support / Business Analyst (offline)

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).
The mission of Amadeus — To be the leading provider of IT solutions that enable success in the travel and tourism industry.

Amadeus CESE Product & Solution Center based in Kyiv, Ukraine is a regional R&D Center contracting with 100+ software development professionals with expertise in product management, product development & delivery of the sophisticated travel booking web applications.

Requirements
— 1+ years of experience in the role of business/functional/system analyst in tech company;
— Experience in technical and customer support;
— Ability to manage multiple stakeholders in the international environment;
— Experience in transition of business requirements into the specifications for the SCRUM team;
— Good experience in visual modelling (prototyping, UML, business processes, data flows);
— Understanding of SDLC and Agile principles;
— English — Advanced.

Will be a plus
— Degree in the Computer Science/Applied Systems Analysis/Cybernetics;
— Technical background in web development;
— Practical experience with APIs (SOAP XML, REST JSON/XML);
— Jira, Confluence, Modelling tools (e.g. Visio), API validation tools (SOAP UI, Postman);
— Familiarity with travel industry or booking services in travel agencies.

Responsibilities
As Product Support:
— Work with SCRUM team and Product managers on continuous product improvements;
— Maintaining of issues/feedback raised by external stakeholders (clients, users, data providers, partners);
— Communication with external stakeholders via phone and email;
— Tracking of products failures using different monitoring tools, investigation of root causes.
As Business analyst:
— Requirements analysis (explore use cases, user stories, business processes);
— Creating functional specifications (incl. data mappings, UML diagrams);
— Setting tasks for SCRUM team;
— Dev & QA support;
— Conducting training sessions, knowledge sharing and demo;
— Preparing documentation (user guides, technical guides, release notes)

We offer
— Professional development environment in product company;
— Financial stability (monthly salary in EURO);
— Legal employment;
— Professional development (sponsorship in certification, paid training and professional books);
— Paid vacation and sick leaves;
— Medical Insurance;
— Corporate events.

About Amadeus

Amadeus Product & Solution Center in Kyiv is developing a global e-commerce web portal (web portal & connection to back-ends) to allow a more efficient & automated shopping, billing process (including marketing campaign management & connection to e-support) for online travel agencies and its end customers.

Company website:
https://amadeus.com