yesterday

Project Manager

Lviv · $1500 · 8 years of experience · Intermediate

I have over 7 years of experience in IT Operational departments and over 15 years of general work experience in different roles. I used to work as system administrator, manager, director, operation project manager, as well as worked on my own business. I am concerned that my strongest work competencies are: - project planning and executions - business development - disaster Recovery - communication - people management - requirements elicitation and analysis - product management My personal features are: self-motivated, ready for new opportunities and knowledge, always search for the most optimal way of solving the problem.

customer support, Customer service, Support, Jira, Windows, helpdesk, Microsoft Office, Linux, Confluence, MacOS, Networking, Ability to learn quickly, the Customer service, VMware, VoIP, head of customer support, Service Desk, Developing business processes, Project Management, zendesk, Scrum, Agile, Analytics, Atlassian Jira, Managing team, Incident Management, Product support, Consulting, Customer Support

Teams management, Distributed teams. Design and support IT Service catalog and SLA. Help improving Infrastructure at distributed offices. Creating first line IT support Developing KPIs for operational team. Implementing ITIL v.3 methodology (Service Operation, Service Transitions).


9 August

System administrator

Lviv · $800 · More than 10 years of experience · Beginner/Elementary

Виконував: - Ремонт оргтехніки та заправка картриджів, -обслуговування терміналтного обладнання (Пос-термінали та банкомати), - технічна підтримка користувачів - робота з аутсорсинговими компаніями. Хотів би отримати новий досвід в ІТ

Service Desk, Jira

Новий досвід в напрямку ІТ


9 August

Customer Success Manager 🔥

Kyiv, Lviv · $1500 · 2 years of experience · Advanced/Fluent

Experience in SaaS: Customer support - 2 years, Customer onboarding and success - 6 months. Looking for new challenges and opportunities to build long-term relationships with B2B customers all over the world and work with great software products.

Sales, Business development, Communication Skills, English, B2B, Account Management, Negotiations, Team player, Agile, customer support, Customer relationship management, SaaS, onboarding, Customer Success

- размер команды значения не имеет, главное продукт и культура компании :) - желательно продукт, SaaS или стартап - необходимость в постройке новых процессов только плюс, хотелось бы получить такой опыт - хотелось бы иметь возможность работать со small-medium sized клиентами с перспективой работы с интерпрайзами - возможность прокачать сейлз скиллы (внутри-продуктовые продажи, апселы)


5 August

Customer Support Specialist

Lviv · $1000 · 2.5 years of experience · Upper Intermediate

Jira, Trello, Google Docs, Confluence, Adobe Photoshop, Adobe Illustrator, Adobe InDesign

Adobe Photoshop, Microsoft Office, Adobe Illustrator, Jira, Customer care, Support, Good communication skills, Customer service

-1,5 years as a Customer Support Specialist in US Based Company; - Advanced Customer Care skills :) - have an experience in Graphic Design;

As a skilled customer support specialist, I would like to start working in this sphere with the opportunity to grow. I am always eager to learn something new and have quick learning skills.


4 August

Sales Manager

Odesa, Kyiv, Lviv, Kharkiv, Vinnitsia, Dnipro, Mykolaiv · $600 · 2 years of experience · No English

Мой основной опыт работы 4 года предпринимательства. Управлял командой 7 человек, которая специализировалась на разработке фронтенда! Основные функции которые выполнял, это поиск проектов на фриланс биржах, а так же по известным Украинским чатам где продают услуги разработчиков на аутстаффинг. Второстепенные: планирование загрузки, организация работы офиса, решение конфликтных ситуаций, если они возникали, работа с финансами, поиск сотрудников.

Business development, Sales, It sales, Lead generation, Account Management, Project Management

Проходил курсы по ИТ продажам в школе Сonformato. Интересуюсь продажами и трендами в ИТ в целом, часто слушаю доклады спикеров Павел Обод, Максим Макаренко, Natan Kous.

Интересно работать в стабильной компании, с налаженными и структурированными процессами, получать опыт от более опытных сотрудников. Нормальное рабочее место. Возможность прохождения дополнительных обучающих курсов, по специализации и английскому.


3 August

Customer Support Coach

Remote work, Ukraine · $1000 · 1.5 years of experience · Advanced/Fluent

Senior Customer Coach: -Provide first level contact and convey resolutions to customer issues -Properly escalate unresolved queries to the next level of support -Track, route and redirect problems to correct resources -Walk customers through the problem-solving process -Follow up with customers, provide feedback and see problems through to resolution -Utilise excellent customer service skills and exceed customers’ expectations -Ensure proper recording, documentation and closure -Recommended procedure modifications or improvements -Preserve and grow self-knowledge of help desk procedures, products and services

Customer service, Zendesk, Communication Skills, CRM, Technical Support


31 July

Account Manager

Kyiv, Lviv · $700 · 1.5 years of experience · Upper Intermediate

As Account Manager at CMS2CMS: - Working with warm customers; - Providing customer support via e-mails, live chats and calls; - Setting tasks based on customers requests to tech and development teams; - Ensuring timely and successful delivery of tech solutions according to customer needs; - Clients servicing. As Product Head at AIESEC in Ukraine: - Long-term product development; - Creating and implementing products strategies; - Product education, consulting and coaching 4 local chapters; - Customer experience and satisfaction; - 120% of Plan Fulfillment and 115% growth relative to the previous year. Also, I had a unique chance to work in an international team for a year, to have more than 50 hours of public speaking and facilitation, how to create and use different tools to track the processes.

Sales, International sales, Account Management, Communication Skills, English, Team player, B2C, B2B sales, Negotiations, CRM, Networking, Presentation skills

Найбільше пишаюсь тим, що потрапивши у ІТ дуже швидко змогла вивчити усе необхідне та почати працювати на 100% за 2 тижні навчання. В останньому місці роботи на позиції менеджера продукту змогла виконати ціль на 120% та вирости на 115% порівняно з попереднім роком.

Я очікую роботи у невеликій молодій та проактивній команді, де кожен розуміє цінність сервісу і живе цим. Мене цікавлять продуктові сервіси та аутсорс, головне, щоб цінність була цікавою для мене і справді була корисною для суспільства. І, звичайно, хотілось би працювати у місці, де гідно оплачують твою роботу та дбають про те, як я персонально розвиваюсь у компанії.


26 July

Technical support/Trainee Software Tester

Lviv · $800 · 2 years of experience · Upper Intermediate

Help Desk Specialist Incident management, calls processing, procedure of troubleshooting, internal IT processes logistics, account management, access management, Jira project and Confluence space management, quality assurance of IT department processes. Trainee Software Tester Analysis of documentation, testing of ecommerce web and mobile applications, reporting of test result in bug tracking system

helpdesk, customer support, Confluence, Customer Support, Technical Support, English, Jira, Ability to learn quickly, Good communication skills, Account Management, Troubleshooting, Quality control, Multitasking, Customer support specialist, HTML, CSS, Support, Customer service, Customer care, Google Analytics


23 July

Support Manager, UX/UI Designer, Content Manager

Remote work, Ukraine · $600 · Less than a year of experience · Upper Intermediate

Content manager at Smart-Loads.com UI designer at FC "Yenaki" Journalist at UniSA (Italy, Salerno) Sociologist (Ukraine, Mariupol)

English, Customer service, Linux, customer support, Ability to learn quickly, Microsoft Office, Windows, Support


22 July

HR

Khmelnytskiy, Kyiv, Lviv · $1500 · 5 years of experience · Intermediate

1,5 года опыта работы в IT на позициях HR и HRD 3 года опыта работы в производственной сфере и b2b 4,5 года опыта работы в сфере HoReCa

HR, IT Recruitment, Human Resources, Communication, Recruiting, Interviewing, Screening Resumes, HR strategy, Performance review, Полный цикл подбора персонала, Linkedin, Coaching, Compensation & Benefits, Training for Recruiters, Budget


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