yesterday

Customer Support

Lviv · $900 · 2.5 years of experience · Upper Intermediate

2.5 years of experience in Customer Service (both Sales and Support processes; B2C product, English-speaking countries). 2 years of managing the Customer Support team

Customer service, Customer care, zendesk, CRM, Customer Support Expertise, Team Management, head of customer support, Training, Project Management

Interesting and high-quality product, adequate hierarchy and management, no cold calls/emails, ability to contact dev team directly if needed, clear work evaluation processes


23 June

Client Engagement Specialist

Lviv · $1200 · 5 years of experience · Advanced/Fluent

I’ve always been into communication, working with clients, building relationships, and simply making people happy. For the past 4 years,I have been working at different positions (Customer Support, Sales, Account Management, Customer Success) but all of them had one thing in common: constant communication with clients (users, C-level executives). I possess an extensive range of experience working in client engagement and customer success departments, and am eager to learn more every day. I am driven by results, responsibility, and good teamwork. My communication skills, ability to pick up new new information quickly, and ambitions are what help me to be good at my job. I am looking for a new challenge in a position where I can build customer relationships, analyze and improve processes, and contribute to growth.

English, customer support, Customer Support Expertise, Customer service, Microsoft Office, Jira, CRM, Confluence, helpdesk, Account Management, HubSpot, Sales, Sales Strategy

Being able to build trustful relationships with clients. Making sure that projects of my clients become successful. Delivering excellent services/results (getting positive feedback from the team, clients, management); decreasing churn; increasing conversion.

I prefer working in a product company but I will consider outsource companies as well. What really is important for me is transparency, clear structure, and an ability to apply my skills and expertise. I am effective while working both in a team or individually and I love sharing my knowledge with other people.


23 June

Support Engineer

Kyiv, Lviv, Odesa, Dnipro, Kharkiv · $1500 · 5 years of experience · Intermediate

«Novokramatorsky Mashinostroitelny Zavod» Software developer Since August 2011

Support, SQL, Oracle, Technical Support, HTML, CSS, customer support, Account Management, Microsoft Office, Adobe Photoshop, Support on Skype/phone

Software development using, SQL (PL/SQL) language (Oracle database), Delphi components and tools PL/SQL procedures, functions, triggers, indexes, views and queries, etc. Creation queries from database and reports (Fast report, Xl report) Manual testing and support

new challenges and interesting projects high level of job satisfaction new career goals and opportunities self-improving


21 June

System support

Remote work, Ukraine · $1000 · More than 10 years of experience · Intermediate

Windows Servers, Ubuntu, Debian, PHP, MySQL, JavaScript, Почтовые системы Опыт работы в банковской сфере Люблю работать и читать книги )

Windows, Wordpress, Linux, MySQL, SQL, bash

Научился ездить на скейте.

Хочется интересной монотонной работы :)


21 June

Head of Sales/ Head of Delivery/Head of Operations

Kiev, Lviv · $4000 · More than 10 years of experience · Advanced/Fluent

Head of Sales - JatApp Head of Commercial Operations - Ciklum Head of Collections and Contract Compliance - Ciklum Head of Invoicing & Collections - Ciklum

Sales , Business Development , English , B2B , International Sales , Negotiations , Account Management , Sales Management , Key Account Management , Sales Strategy, Sales Navigator, Sales and Marketing strategy, CRM , Proposals preparation, Sales Strategy , B2B sales , Business Development, Team management , Powerpoint, Product management , Project Coordinating, Communication Skills , Lead Generation

Long term plan to improve market share, with expectations that growth will not happen overnight.


19 June

Manual QA Engineer

Lviv · $400 · Less than a year of experience · Intermediate

Skill Summary: • Good understanding of SDLC, STLC QA process, methodologies. • Knowledge of testing methods/techniques. • Knowledge of operating system: Android, IOS, Windows. • Practise and commercial experience with bug tracking tools/systems: Jira, Trello,TestRail. • Experience in creation testing documentation: test plans, test cases, checklists. • Basics of HTML/CSS. • Basics of SQL. • Basics of WordPress. • Commercial testing experience on mobile platforms. My advantages: - communicative - stress resistant - punctuality - learn quickly - multitasking - responsible

Quality Assurance, Manual Testing, Functional testing, Jira, Regression Testing

I would like to develop my level knowledge to the maximum in future, because I want to be a good cvalification specialist of position Quality Assurance Engineer. I would like to have a career progression. Also I want to be a part of my team and grow up together. There are a very important items for me: 1) the company must be reliable (I mean that the company have to provide the worker with the projects); 2) good team (I mean that the team should be friendly and ready to help); 3) career progression (I mean that the company have to gave me the opportunity to grow up); 4) english courses (I want to have a strong level knowledge).


19 June

Web Analyst

Lviv · $1500 · 4 years of experience · Upper Intermediate

Certified Digital Analyst - https://certificates.conversionxl.com/04jdaqps Expert in Google Analytics, GTM goals and events. Experience with big projects 200,000+ traffic monthly Administration of 50+ properties at a time CRO with A/B-testing PPC and SEO campaigns optimization Data visualization via R, Tableau

Google Analytics, Google Data Studio, Google Tag Manager, Hotjar, Microsoft Excel, Search Console, E-commerce, Google Optimize, R (language), MySQL, Tableau

I have 4 years experience in comprehensive digital marketing so i am familiar with the specifics of PPC/SEO and digital marketing strategies. It helps to make optimal decisions and recommendations for each branch.

Searching for only official employment with the clear remuneration policy.


19 June

Service Desk, IT Helpdesk, Support

Kyiv, Lviv, Dnipro, Zaporizhzhya, Cherkasy, Canada, EU · $1200 · More than 10 years of experience · Pre-Intermediate

17 років техпідтримки. Досвід на підприємствах різних галузей. Наразі керівник відділу Service Desk в українській філії міжнародного банку.

customer support, Customer service, Support, helpdesk, Customer care, Service Desk

Найбільше я пишаюся керівниками і колегами, задоволенними результатами моєї роботи; гарними, дружніми стосунками з менеджерами, підлеглими та іншими співробітниками компаній, з яких звільнився.

Гарна атмосфера у колективі, цікаві і нові напрямки. Не менш важливою є фінансова складова, адже для повноцінної відданості проекту співробітник має витрачати мінімум часу на побутові питання.


17 June

Junior BA

Lviv · $800 · Upper Intermediate

1) AIESEC External Relationships Manager: - Looking for potential partnerships / Researching businesses - Guiding and establishing partnership between organisation and business - Projects development (from scratch) 2) Sales Manager at ZoomSupport: 1.5 years - Assisting customers via phone - Selling 'Remote Technician' product - Guiding through the process of payment 3) 'Work and Travel' program at Virginia Beach; VA; USA 4) Operations Specialist at RocketRoute (2+ years, currently working) We have our own application/product for pilots. Used by private pilots and small to large businesses all over the world. My responsibilities: - Answering calls/emails - Resolving issues in real-time. If not possible - escalating with development - Researching information, creating tickets in Assembla / YouTrack (Jira-like Project Tracking Software) based on the findings (either bug report tickets, feature requests, QA investigation, etc) - Communication with stakeholders - Direct communication with users/businesses/authorities - Elicitation of user requirements 5) General: - Basic knowledge of HTML, CSS, Python - Understanding of Scrum, Kanban, Waterfall technologies Unfortunately I do not have practical experience as Project Manager or Business Analyst. However I do have theoretical knowledge about these positions and eager to lean towards these positions.

CSS, HTML

- Ongoing BA training course at EPAM Academy - Business Analysis course by IT Education Academy - Python course by SoftServe (unfortunately could not finish due to situation at work) - Client Orientation course - 'Сareer Step Lviv' Project Organizing - Various internal company trainings on Development/Data/Business Communication

Профессиональный рост. Адекватный менеджмент. Хороший коллектив. Желательно отсутствие навязчивого микроменеджмента


17 June

Project Manager

Lviv · $1500 · 8 years of experience · Intermediate

I have over 7 years of experience in IT Operational departments and over 15 years of general work experience in different roles. I used to work as system administrator, manager, director, operation project manager, as well as worked on my own business. I am concerned that my strongest work competencies are: - project planning and executions - business development - disaster Recovery - communication - people management - requirements elicitation and analysis - product management My personal features are: self-motivated, ready for new opportunities and knowledge, always search for the most optimal way of solving the problem.

customer support, Customer service, Support, Jira, Windows, helpdesk, Microsoft Office, Linux, Confluence, MacOS, Networking, Ability to learn quickly, the Customer service, VMware, VoIP, head of customer support, Service Desk, Developing business processes, Project Management, zendesk, Scrum, Agile, Analytics, Atlassian Jira, Managing team, Incident Management, Product support, Consulting, Customer Support

Teams management, Distributed teams. Design and support IT Service catalog and SLA. Help improving Infrastructure at distributed offices. Creating first line IT support Developing KPIs for operational team. Implementing ITIL v.3 methodology (Service Operation, Service Transitions).


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