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Sales Manager

Lviv · $800 · 2 years of experience · Upper Intermediate

Personal skills improved through the experience: - Experience in communicating with native speakers along with B2B sales process - Excellent communication and presentation skills - Ability to learn and adapt fast (Quick involvement in process) -- Stress resistance - Leadership skills - Experience in customer support, technical support on the website and via chat. Open for new opportunities as sales manager

Sales, Business development, B2B, Communication Skills, Account Management, English, Negotiations, Linkedin, customer support, B2C, Business Developement, Marketing, Team player, Negotiation skills

Self-developed partnership relations between two logistics corporations in the course of two years. Improved performance in double-counting

Хороша команда, фіксованний денний робочий графік.


10 October

Technical Support Engineer(Support Engineer)

Lviv · $1500 · 2 years of experience · Advanced/Fluent

• OOP knowledge • Basic knowledge in HTML and CSS, Javascript, Jquery, AJAX (interaction with php). • Creating Wordpress web – sites, administration. Creation and website's maintaining with dynamical content. • Programming languages: Java and PHP. Java Core and ORM basic knowledge. Different scripts development. • Experienced in Selenium • Basic knowledge in Python. • Database development. Creating different complicated SQL – queries. Database scheme generating. SQL Server, MS Access. • Operating systems Linux, Windows. • Dedicated server set up (deploying NGINX server on Linux etc.) • Working with Linux (command line) • Writing not complicated bash scripts • Working with REST APIs • SEO optimization, semantic analysis, Creating unique content (SEO competitive) • Working with Google Analytics, Yandex Metrics. • Aware of SCRUM processes • Customer oriented communication, project leading of “big clients” • Working with Jira • Task management, leading, prioritization • Communication with clients/project managers

HTML, Jira, Linux, Wordpress, Java, MySQL, OOP, PHP, CSS, JavaScript, AJAX, Python, Microsoft Office, Git, Understanding of testing basics, English

I like to learn new things and I am always glad for a possibility to develop my knowledge and skills more. I am working in IT sector for more than 2 years and I have a Bachelor's degree in computer science. I am aware of IT-technologies and able to write backend scripts mostly in Java and in PHP programming languages. Also I have an experience in writing different SQL - queries and with SQL at all. I am working with Linux and a little with Bash scripting. I have basic knowledge of Linux administration and understand Linux CLI processes. I like to dig into new technologies and pieces of knowledge, I enjoy learning something new. I am a technical person and not afraid of routine work. I can easily communicate with different people and I easily establish a universal approach to each of the clients. I have an experience in leading projects with such clients as Philips, Walmart, FOSS, etc. I have an experience in being a “branch” between clients and IT Team. I really enjoy it, because it's a great opportunity to combine technical knowledge with communication. I am able to manage clients’ requirements and expectations. I am always learning something new during my free time, especially in IT sphere: I am working on my own projects, exploring Linux console theme or working on developing some interesting programs in Java. I am trying to get more knowledges in Linux and Java for now. I am a founder of my own web projects and I have an experience in working with contextual advertising, different websites’ behaving and statistical tools. My hobby is traveling, soccer and people. I like meeting new people and I easily get in touch with them. I am very fast at studying in a field which is interesting for me. Overall, I am a kind, friendly and easy - going person. I’m excited to meet with you to discuss the way my skills and talents can help you in this position. Best regards,

I like to learn new things and I am always glad for a possibility to develop my knowledge and skills more. I am working in IT sector for more than 2 years and I have a Bachelor's degree in computer science. I am aware of IT-technologies and able to write backend scripts mostly in Java and in PHP programming languages. Also I have an experience in writing different SQL - queries and with SQL at all. I am working with Linux and a little with Bash scripting. I have basic knowledge of Linux administration and understand Linux CLI processes. I like to dig into new technologies and pieces of knowledge, I enjoy learning something new. I am a technical person and not afraid of routine work. I can easily communicate with different people and I easily establish a universal approach to each of the clients. I have an experience in leading projects with such clients as Philips, Walmart, FOSS, etc. I have an experience in being a “branch” between clients and IT Team. I really enjoy it, because it's a great opportunity to combine technical knowledge with communication. I am able to manage clients’ requirements and expectations. I am always learning something new during my free time, especially in IT sphere: I am working on my own projects, exploring Linux console theme or working on developing some interesting programs in Java. I am trying to get more knowledges in Linux and Java for now. I am a founder of my own web projects and I have an experience in working with contextual advertising, different websites’ behaving and statistical tools. My hobby is traveling, soccer and people. I like meeting new people and I easily get in touch with them. I am very fast at studying in a field which is interesting for me. Overall, I am a kind, friendly and easy - going person. I’m excited to meet with you to discuss the way my skills and talents can help you in this position. Best regards,


10 October

System administrator

Lviv · $800 · More than 10 years of experience · Beginner/Elementary

Виконував: - Ремонт оргтехніки та заправка картриджів, -обслуговування терміналтного обладнання (Пос-термінали та банкомати), - технічна підтримка користувачів - робота з аутсорсинговими компаніями. Хотів би отримати новий досвід в ІТ

Service Desk, Jira

Новий досвід в напрямку ІТ


9 October

Head of Support

Lviv · $1200 · 5 years of experience · Advanced/Fluent

• Setting goals to the team that are in line with the department and company goals, and ensuring the required performance targets and deadlines are met • Monitoring, assessment and feedback on team progress and performance; • Schedule creation and meetings planning • Communication to team and management on tasks completion and results • Effective conflict resolution

Support, English, Customer service, customer support, Customer care, Communication Skills, Customer Service Management, Customer Support Management, Change Management, Incident Management, Problem Management, Customer Service

• Hiring staff and Building a team for 24/7 Incident coverage • Staff recruitment and onboarding • Staff management and development

Working with an established team or hiring a new one from scratch to achieve the company goals


4 October

Customer Support Coach

Remote work, Ukraine · $1000 · 1.5 years of experience · Advanced/Fluent

Senior Customer Coach: -Provide first level contact and convey resolutions to customer issues -Properly escalate unresolved queries to the next level of support -Track, route and redirect problems to correct resources -Walk customers through the problem-solving process -Follow up with customers, provide feedback and see problems through to resolution -Utilise excellent customer service skills and exceed customers’ expectations -Ensure proper recording, documentation and closure -Recommended procedure modifications or improvements -Preserve and grow self-knowledge of help desk procedures, products and services

Customer service, Zendesk, Communication Skills, CRM, Technical Support


1 October

Account Manager

Kyiv, Lviv · $700 · 1.5 years of experience · Upper Intermediate

As Account Manager at CMS2CMS: - Working with warm customers; - Providing customer support via e-mails, live chats and calls; - Setting tasks based on customers requests to tech and development teams; - Ensuring timely and successful delivery of tech solutions according to customer needs; - Clients servicing. As Product Head at AIESEC in Ukraine: - Long-term product development; - Creating and implementing products strategies; - Product education, consulting and coaching 4 local chapters; - Customer experience and satisfaction; - 120% of Plan Fulfillment and 115% growth relative to the previous year. Also, I had a unique chance to work in an international team for a year, to have more than 50 hours of public speaking and facilitation, how to create and use different tools to track the processes.

Sales, International sales, Account Management, Communication Skills, English, Team player, B2C, B2B sales, Negotiations, CRM, Networking, Presentation skills

Найбільше пишаюсь тим, що потрапивши у ІТ дуже швидко змогла вивчити усе необхідне та почати працювати на 100% за 2 тижні навчання. В останньому місці роботи на позиції менеджера продукту змогла виконати ціль на 120% та вирости на 115% порівняно з попереднім роком.

Я очікую роботи у невеликій молодій та проактивній команді, де кожен розуміє цінність сервісу і живе цим. Мене цікавлять продуктові сервіси та аутсорс, головне, щоб цінність була цікавою для мене і справді була корисною для суспільства. І, звичайно, хотілось би працювати у місці, де гідно оплачують твою роботу та дбають про те, як я персонально розвиваюсь у компанії.


28 September

Project Manager

Lviv · $250 · Intermediate

Я - студентка програми "Етика-Політика-Економіка" Українського Католицького університету. Проходила практику в Львівські обласній державній адміністрації на посаді помічника юриста, то є знайома з адміністративною робою. Навчання передбачає постійну роботу з комп'ютером та практику з англійської мови. Найкращою своєю якістю вважаю самомотивацію та вміння організовувати свій час. Шукаю роботу, тому що мені потрібні нові ДОСВІД пережити і. Буду рада співпраці!

English, Support, Customer service, Networking, Customer care, customer support, Project Management, Good communication skills


26 September

Technical support/Trainee Software Tester

Lviv · $800 · 2 years of experience · Upper Intermediate

Help Desk Specialist Incident management, calls processing, procedure of troubleshooting, internal IT processes logistics, account management, access management, Jira project and Confluence space management, quality assurance of IT department processes. Trainee Software Tester Analysis of documentation, testing of ecommerce web and mobile applications, reporting of test result in bug tracking system

helpdesk, customer support, Confluence, Customer Support, Technical Support, English, Jira, Ability to learn quickly, Good communication skills, Account Management, Troubleshooting, Quality control, Multitasking, Customer support specialist, HTML, CSS, Support, Customer service, Customer care, Google Analytics


25 September

Sales Manager/Business Development Manager

Kyiv, Lviv, Odesa · $1500 · 2.5 years of experience · Advanced/Fluent

An experienced sales manager in B2B, SaaS, online advertising technology, media buying. Proven track record of establishing connections with international clients. Currently responsible for the development of sales strategy, creating new business partnerships worldwide through persistence and high negotiation skills. Advanced English, Sales, B2B sales, SaaS, Digital Marketing, Account Management, Online Advertising, Business Development, Customer relationship management, Customer care, Customer service

Sales, Business development, It sales, English, B2B, International sales, Communication Skills, Account Management, Negotiations, Presentation skills, Networking, Sales operations, Creative thinker, Sales Development, CRM, Team player, Business Developement, International Deals, Client Management

- the successful negotiation process of deals based on the Enterprise model with a separate approach for the clients with different business models; - learned several types of technologies from the scratches for further consulting and customer support.

Looking for interesting, challenging work with product, service or technology for global markets.


24 September

relationship manager account manager клиент-менеджер

Kyiv, Lviv, EU, USA, Canada, Vinnitsia, Khmelnytskiy · $700 · 2.5 years of experience · Advanced/Fluent

My current responsibilities include: - payments management (generating invoices and following up in case of non-payment; making sure bills are paid on time); - communication with foreign clients - translation assistance - replies to common customer service questions - troubleshooting of customer problems - handling customer complaints. Experience Account Manager at RexSoft October 2017 - Present Establish and maintain business relationships with key US and EU accounts operating as the lead point of contact. Proven long-lasting customer relationships including large scale (24+ months) projects of high complexity starting from initial build to launch and tech support. Acting as a liaison between customers and cross-functional internal teams using agile methods and modern project management tools like Jira. Ensuring timely and successful delivery of web and mobile solutions according to customer needs improving the entire customer experience. Cooperating with agencies and leading startups working on design, front- and back-end development using PHP, RoR and Javascript technologies. Launching mobile apps written in Objective-C/Swift and Java/ Android native and cross-platform languages. Delivering and optimizing robust Word Press websites. With proven work experience, I train and supervise junior managers and new staff while able to manage multiple projects at a time. Excellent verbal and written communication skills help lead successful negotiations of contracts and agreements to meet the goals of both parties. Skills Languages: English, Ukrainian, and Russian – fluent. German and Spanish – elementary. Computer: Solid user of most MS and Apple software including MS Office. Projects Zumic, CommunicationsMatch, QuantumListing, TapApp, AllsWell, KovNet

Support, Customer service, English, customer support, Good communication skills, Microsoft Office, Project Management, Jira, Ability to learn quickly, Windows, Team management, Google Docs, Customer Support Expertise, Managing team, Customer care, helpdesk, Account Management, Dispute resolution, Fluent English, Communication Skills, Claims and finances, Have experience of communication with native speakers

I took part in the creation of products from scratch. Most of those projects already earn money for their owners (TapApp, Zumic, QuantumListing). I have experience dealing with whimsy clients, resolving conflicts related to payments and contracts signing, and troubleshooting of a different kind. Act as a liaison between the team and a client.

It would be a pleasure for me to communicate with clients from abroad. I am ready to be challenged with complex cases that need some problem-solving. I would like to have the opportunity to attend different meet-ups and conferences. Not interested in lead generation.


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