Customer care/ Customer support

Киев, Львов · $700 · 2 года опыта · Advanced/Fluent

Customer support manager and trainer (2 years and 3 months) IMS-Ukraine (Internet marketing service) • Provide customer support via chat (Zendesk), phone, email and CRM system. • Provide consulting about service, features, payment options, etc. • Resolve customer's issues and help junior colleagues to resolve disputes and satisfy the customer's needs. • Train newbies and familiarise them with policies and regulations of the company, functions of the system and their main responsibilities and working conditions.

English, Customer service, Ability to learn quickly, Customer care, Good communication skills, CRM, Customer Support, Communication Skills, HTML, Excel, B2B, support expert, Communicate with foregein Customers, Sales, helpdesk

Натренувала 10 нових customer support representatives на попередній позиції Мала високі показники КПІ щомісяця протягом роботи у компанії Допомогла тисячам клієнтів розібратись з нашим сервісом Вирішила більше сотні складних кейсів

Хочу працювати у дружній команді та мати можливість розвиватися як спеціаліст

28 мая

Cloud Engineer, System Administrator/Engineer, Support Engineer L2/L3

Львов, Киев, Ивано-Франковск, Луцьк, Тернополь, Ужгород, Рівне · $1250 · 2,5 года опыта · Upper Intermediate

Junior System Administrator Jun 2019 – Present Location: Lublin, Poland • administration and management of Microsoft systems • administering the Azure environment • automation of resource deployment in Azure using ARM templates, Powershell and Terraform • creating hybrid solutions based on Azure services • creating and operating solutions for monitoring cloud services • log analysis in Azure environment by creating advanced KQL queries in Azure Log Analytics • managing Azure Active Directory and connecting AAD to Active Directory • automation of daily tasks using Powershell • administration of Hyper-V farm; • administering Windows Server and Windows • troubleshoot problems detected in applications/systems; • technical support of systems and infrastructure • service and repair of incidents on the production environment Application Support Specialist Nov 2018 – Jun 2019 Location: Lublin, Poland • Creating applications to automate routine tasks • Participation in knowledge transitions for new projects • Transfer of knowledge through the cascading method to other members of the team • Support and administration of the SQL database • Analyze business and project requirements, document their result • Service and repair of incidents on the production environment • Training and implementation of new employees in the project • Analyze business and project requirements, document their result Junior Application Support Specialist Nov 2017 – Oct 2018 Location: Lublin, Poland • Performing the role of 2nd line support • Analyze business and project requirements, document their result • Proactive monitoring of Information Systems • Support and administration of the SQL database • API administration • Technical support of the application • Troubleshoot problems detected in applications/systems • Service and repair of incidents on the production environment • Training and implementation of new employees in the project • Support internal IT department in daily duties

Windows, SQL, MS SQL Server, PowerShell, PowerShell scripting, Active Directory, Hyper V, System Administrator, Monitoring, Technical Support, C#, Team Coordination, Azure, Microsoft Azure, Windows Server

Examples of completed projects: • implementing Azure solutions in a production environment for several Icelandic clients • on-site workstation migration in client’s offices (the Netherlands, Poland, and the Faroe Islands) • for a global clothing company creating a solution based on Azure Monitor for monitoring a number of cloud services in Azure, automation of deploying dashboards and workbooks, automation of onboarding resources for monitoring, creating advanced KQL queries in Azure Log Analytics • on-site users support during profile migration (Germany) • monitoring and responding to incidents occurring during data flow to the Data Warehouse for a Chinese client

Work with Microsoft Azure cloud services, process automation, develop Microsoft Azure DevOps technology knowledge stack, ready for learning CI/CD tools which are using with Azure DevOps

25 мая

Customer support Team lead (call-center)

Киев, Одесса, Львов, Харьков, Днепр · $1500 · 4 года опыта · Intermediate

Last 4 years I've been working in Lucky-labs (gambling sphere) in Support department (call-center). At the bigging, it was position of support manager and after 9 month I became Shift Supervisor. After that, I get the position of Support team lead. There were 32 persons in my team (Support managers and 2 Quality managers). The main responsibilities includ all aspects of organisation work process in department from the technical procuring to recruitment and training: - organization and ensuring the smooth operation of the department; - team management, motivation and quality assessment of its work; - development and implementation of a system assessing the quality of work of employees; - work with motivation and demotivation of employees; - solving organizational issues related to the work of department; - processing of incoming customer requests, including work with VIP clients; - sale of company service Now I'm looking the lead position in support or the other department with interesting tasks and career prospects. I want to improve my knowleges and became more professional. For my employer, I can provide the serious relation to work, disciplin, huge desire to work, high working capacity.

customer support, Team management, Project Management, Good communication skills, Ability to learn quickly, Live Chat

I am looking for a lot of work, interesting, difficult tasks and career growth.

25 мая

Python Developer

Львов · $900 · 1,5 года опыта · Upper Intermediate

I used to program in C++ and Java (2 years). Now I am programming on Python more than a year and half. I have a lot of experience in software development, REST API. Ready to work with new technologies and take part in developing new projects. Description of the projects where I was involved: Website on which you check quality of your python code using mypy, flake8, PyDocStyle, Coverage. Created on Python using Flask, Bootstrap, JS, jQuery. Deployed on Heroku Statistic in Web Browser Web site where you can upload data and it would be analized using different mathematical statistics formulas. To create this service we used Django REST framework, Angular. Web Store optimisation To optimise web store I have done a lot of work with PostgreSQL, SqlAlchemy, Alembic, Flask, asyncIO. Created dozens of python scripts to import/export data and some other work with data, also have some experience with Docker, AWS, Google Services. Taking part in BIG DATA projects and data analytics.

Django, Git, Python, Linux, PostgreSQL, REST API, MySQL, Docker, Flask, JSON, WebServices, CSS3, Bootstrap, AWS, Algorithms, WEB scraping, Full-stack developer, SQL, Django REST Framework, OOP, cryptocurrency, HTML5, Pandas, SQLAlchemy, AsyncIO, Scrum, OOP/OOD, Celery, Jira, Apache Spark

Want to work with interesting people and looking for an exciting projects and opportunities to grow and improve.

24 мая

Onboarding Specialist, Project Manager, Customer Success Manager

Львов, Киев, Харьков, Одесса, Львов · $900 · 1 год опыта · Advanced/Fluent

PROFILE I am a goal-oriented and highly motivated person whose work life should be involved in the English language environment to broaden and establish easier processes between client and team and obtain more practice. I am confident that my experience can help to integrate projects inside teams, organize the studying process, estimate KPI, SLA targets. I am open to learning new and searching for a job for the longterm journey. EXPERIENCE March 2019 - April 2020 *Wow24-7 - Outsourcing Support Company CSR, AM, OM, Workflow Manager, Lviv My career at Wow24-7 began as English Customer Support Representative (CSR from March till June); Account Manager + CSR responsibilities (June-November); Workflow & Onboarding (Project) Manager (November – April) November 2018 - March 2019 *LLC “First Tech Consult Group” Chief Officer, Lviv Agency for mediation abroad. May 2016 - June 2018 *Travel-agency "Akkord-Tour" translator; Head assistant, Lviv My journey at "Akkord-tour" started from the position of documents translator for visa opening (Ukrainian/Russian/Polish into English)and after a 1-year extend to the assistant manager of Head of Europe department (bus tours from July 01, 2017, to June 01, 2018). November 2015 - May 2016 * "Hostel" Administrator, Lviv Booking and accounting, check-in and check-out, communication by phone, and via email, cleaning. EDUCATION Bachelor's degree Ivan Franko National University, Lviv Faculty of Foreign Languages (English Philology and Literature) 2014 - 2019 Secondary vocational Higher Vocational School of Catering and Tourism., Lviv Specialty: Tourism and Hotel Business 2011 - 2014 Languages Ukrainian - native English - advanced Russian - fluent Spanish - pre-intermediate Polish - pre-intermediate German - elementary SKILLS Computer skills Spreadsheet files + Microsoft prog. Email, chats, messengers CRMs Browsers

English, Support, Customer service, Customer care, customer support, Ability to learn quickly, Good communication skills, CRM, Communication Skills, Jira, Microsoft Office, Team management, Troubleshooting, Account Management, Project Management, Confluence, Service Desk, helpdesk, Поддержка, IT Service Management, Technical Documentation, Quality Assurance , customer success, Linkedin, Help Desk, быстрая обучаемость, Support on chat, problem management, Team working

Швидке вивчення і розуміння потреб клієнта, встановлення і навчання проекту для команди, безперевна підтримка команди до поки запуск проекту не відбувся та підтримка протягом 1 місяця після запуску. Онбординг клієнтів та створення команди під потреби клієнта. Високі комунікативні навички як з командою так із замовника. Вирішення проблем, конфліктів з чітким планом дій (замовник - команда). Можу порозумітись з інтернаціональними людьми і ввести переговори врахоуючи менталітет клієнта. Участь у ярмарку професій у 2019 році.

Для мене не має значення чи це буде маленька компанія на етапі старт-апу, чи повноцінно запущений проект одної компанії. Мені важливий результат і користь від мене як працівника, певного роду професіонала в свої справі. Готова якісно допомогти налогодити процеси онбордингу чи новачка в команді, чи клієнта з командою. Точно не бачу себе в продажах і дуже технічних позиціях, проте готова навчатись новому і відкрита до вдосконалення саме у вашій компанії. Сподіваюсь на довготривалу роботу більше, аніж на 1-2 роки. Якщо вакансії будуть у м. Львові розглядаю офісний варіант більше, проте позиції і можливість працювати відаленно теж підходять мені.

20 мая

Business Analyst

Киев, Одесса, Львов, USA, Canada, EU, Киев · $2000 · 3 года опыта · Advanced/Fluent

Project Management, English, Jira, Microsoft Office, SalesForce , Client service, Professional Services, HTML, CSS, JavaScript, Business Analysis, project planning, Kanban, Agile, SDLC, Waterfall

20 мая

IT Recruiter, HR generalist

Львов, Киев · $1200 · 3 года опыта · Intermediate

Ability to build long term relationship with candidates and employees; Hands-on experience with newcomers’ adaptation, learning and mentoring; Finding the real candidate’s motivation; Direct cooperation with clients and HMs to ensure understanding of requirements and position details; Manage full-cycle recruitment including sourcing, contacting, interviewing, selection and hiring; Review and understand technical job requirements; Create detailed job descriptions; Build and maintain the pool of qualified candidates; Find the right approach for a different type of person to offer him/her relevant position; Working with different job sites (including budgeting, posting, updating, etc.); Make presentations, workshops and knowledge sharing; Good analytic skills. As a plus, I am a certified master practitioner in the art of Neuro-Linguistic Programing

HR, Human Resources, Communication, IT Recruitment

I have more than three years of experience in HR/IT recruitment. Overall, I have been working with people for more than ten years, including negotiation, presentation, communication with clients and customers, etc. During my entire professional path, I am improving my skills and knowledge to be more efficient at my job.

18 мая

Administrative Assistant

Львов, Amsterdam · $600 · 2 года опыта · Upper Intermediate

Project coordinator/administrative assistant (organization of events, incl. logistic, program; communication with stakeholders within projects, assistance in writing analytical reports; contracts preparation; payments, and budget tracking; organizing on-line and off-line meetings, notes taking)

Support, English, Account Management, Project Management, customer support

Promotion possibility, team-work, social projects

18 мая


Львов · $600 · 7 лет опыта · Upper Intermediate

UK2Group Abuse and billing representative -Dealing with different types of abuse claims (DMCA, spam, DDoS, phishing, etc.); -Correspondence with clients and complainants; -Working within diffent CRM systems; -Submitting reports to third parties; -Assisting clients is abuse/billing related questions; -Shutting down/ turning on clients' servers. Translator -Translation from/to English, Ukranian, Russian; -Editing. Zoom Support Team Lead -Team management (10 - 22 people); -Planning of workflow; -Control of working process; -Team spirit and motivation of employees; -Accounting; -Training, coaching of new employees; -Evaluation of quality of subordinates; -Holding meetings; -Improvement of the team results and agents’ results; -Resolving conflict situations.

Support, English, customer support, Customer service, CRM, Account Management, Linux, Good communication skills, Ability to learn quickly, Customer Support, Communication Skills, Microsoft Office, Windows, Excel, Support clients, customer verification

No calls and sales

15 мая


Львов · $500 · Intermediate

Досвіду саме в CS не маю, але працювала в телефонних підтримках користувачів. Тому знаю як знайти точку дотику до різних користувачів, незадоволених теж. Бажаю розвиватися і вчитися новому, технічних аспектів більше знати, вдосконалити свою англійську мову.

English, Customer service, customer support, Microsoft Office, Windows, Communication Skills

Займаюсь постійним самонавчанням новому, дивлюся та читаю різноманітні курси в мережі.

Шукаю цікаву і динамічну роботу, щоб і свої навички вдосконалювати, і кастомерам допомагати. Не хочу займатися точно дзвінками, шукаю лише через чати та листи.

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